ITS AN ONSITE ROLE
Position Summary:
We are looking for a Data Center Technician to support the daily operations of our mission-critical data center environments. This role is hands-on and will be responsible for maintaining server hardware, supporting network infrastructure, performing physical installations and decommissions, and ensuring environmental and operational standards are met. The ideal candidate will have a strong technical background, attention to detail, and the ability to work in a fast-paced, physically demanding environment.
Key Responsibilities:
- Install, move, and decommission IT equipment (servers, switches, routers, storage).
- Perform hardware diagnostics, break/fix support, and RMA processing.
- Monitor and respond to alerts from infrastructure, environmental, and power monitoring systems.
- Perform regular inspections of data center systems including HVAC, power, fire suppression, and cabling.
- Coordinate with IT, facilities, and network teams to support maintenance, upgrades, and deployments.
- Maintain accurate inventory of equipment and consumables using asset management tools.
- Conduct structured cabling tasks including fiber and copper patching, labeling, and troubleshooting.
- Support remote hands activities and assist with system configuration as required.
- Follow all standard operating procedures (SOPs), safety guidelines, and escalation protocols.
- Provide timely documentation of activities, incidents, and updates in ticketing systems.
Required Qualifications:
- 1-3 years of experience working in a data center, NOC, or infrastructure support role.
- Basic understanding of server, storage, and networking hardware.
- Familiarity with operating systems (Windows, Linux) and basic command-line usage.
- Knowledge of rack/stack procedures and power/cooling considerations.
- Comfortable working with hand tools and lifting equipment up to 50 lbs.
- Strong organizational skills and attention to detail.
- Willingness to work in a 24/7 environment, including weekends and shift rotations.
Preferred Qualifications:
- Experience with data center infrastructure management (DCIM) tools.
- Understanding of IP networking and structured cabling standards.
- Certifications such as CompTIA A+, Server+, Network+, or vendor-specific credentials.
- Familiarity with ITSM systems (e.g., ServiceNow, Jira).
Experience with monitoring platforms and basic scripting (e.g., PowerShell, Python) is a plus