Content Designer - Training and Knowledge

IG Infotech; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work (3 days in office)

Life balance focus

Networking & clubs

Job summary

IG Group’s Training & Knowledge Management team seeks a Content Designer to design and deliver end-to-end training content for a fast-growing CX operation. You will create task-based courses, job aids, knowledge base articles, and process content, collaborating with SMEs and stakeholders across locations to ensure rapid scale and high impact.

You’ll own projects from analysis to delivery, iterating as needs evolve, while leveraging a mix of digital tools to deliver effective learning

Qualifications

• 3–5 years in instructional design with a solid foundation in learning theory and content structuring.
• Hands-on experience building a range of content types — digital courses, job aids, reference materials, process documentation.
• Strong writing skills: you can take complex operational material and make it clear and usable for people in different roles and contexts.
• Self-directed project ownership — from needs analysis through to delivery, evaluation, and iteration.
• Experience working with stakeholders across locations, time zones, and functional teams.

Responsibilities

• Design and build task-based training content for a live CX complaints handling operation — courses, job aids, knowledge base articles, process maps, and more
• Work with subject matter experts and operational stakeholders to gather input, structure content, and iterate quickly as the function scales
• Build reusable content that reduces per-hire training time and reduces reliance on experienced agents absorbing new starters informally
• Manage multiple projects simultaneously, balancing pace with quality
• Make the most of our tech stack to create the best solution for each need (we use Miro, Claude, Easygenerator, LearnUpon, SharePoint, and more)

Skills

Instructional design

Learning theory

Content structuring

Digital courses

Job aids

Reference materials

Process documentation

Strong writing skills

Project ownership

Stakeholder management

Tools

Miro

Claude

Easygenerator

LearnUpon

SharePoint

Job description

Job Title Content Designer - Training and Knowledge

So, who are we? IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG – the future gets built here.

Your team IG's Training & Knowledge Management team designs and delivers knowledge and training content that enables IG move at pace. Our work spans everything from strategic needs analysis and information design to digital builds and in-person deliveries. We move fast, adapt to what the business needs, and are not afraid to challenge the brief when there's a better way. Everything we do is grounded in close partnership with our operational stakeholders, because the best outcomes happen when L&D and the business transform and build together. This is hands-on design and builds work. You will own projects end to end, manage your own workload, and work closely with operational stakeholders and subject matter experts across multiple locations. If you thrive on variety, take pride in making complex information genuinely useful, and want your work to have an immediate, measurable impact, this is the role for you. We are looking for two Instructional Designers to join our Bangalore team and get stuck in from day one.

Your role in the Team's Success

These roles sit at the heart of a live, scaling CX operation. IG's customer servicing function is undergoing transformative change — new starters are joining regularly, task coverage is expanding, specialist roles are being developed, and we are transforming our existing training infrastructure accordingly. You will be building that infrastructure: task-based courses, job aids, knowledge base articles, and process content that new starters can move through quickly and agents can reference in the flow of work.

What you'll do

• Design and build task-based training content for a live CX complaints handling operation — courses, job aids, knowledge base articles, process maps, and more
• Work with subject matter experts and operational stakeholders to gather input, structure content, and iterate quickly as the function scales
• Build reusable content that reduces per-hire training time and reduces reliance on experienced agents absorbing new starters informally
• Manage multiple projects simultaneously, balancing pace with quality
• Make the most of our tech stack to create the best solution for each need (we use Miro, Claude, Easygenerator, LearnUpon, SharePoint, and more)

What you'll need

• 3–5 years in instructional design with a solid foundation in learning theory and content structuring
• Hands‑on experience building a range of content types — digital courses, job aids, reference materials, process documentation
• Strong writing skills: you can take complex operational material and make it clear and usable for people in different roles and contexts
• Comfort working at pace in a live operational environment where priorities can shift
• Self‑directed project ownership — from needs analysis through to delivery, evaluation, and iteration
• Experience working with stakeholders across locations, time zones, and functional teams

The Perks

• We work hybrid, which means three days in the office.
• We'll recognize your talent and make sure that you can still have a life – at work, and outside of it.
• Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.

Number of openings 1 Looking for a career at a company that will support you, challenge you and help you grow? IG Group can provide that. IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG – the future gets built here.