Content Design Specialist

Ameriprise-Financia; Gurugram District; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Ameriprise India LLP is seeking a Sr Comm Delivery Specialist to publish and maintain content on internal portals such as AdvisorCompass and Inside, using Liferay and advanced HTML/CSS/JS skills. You’ll manage complex content, publish CEO communications, and coordinate with Technology to resolve issues.

The role emphasizes UX, content strategy, and email communications via Poppulo, with a focus on consistent experience across intranet platforms, contributing to a collaborative, office-based

Qualifications

• 2-6 years of web development and/or web content management experience.
• Interactive design and development skills (HTML, CSS, JavaScript and Adobe Creative Suite).
• Solid understanding of user experience/usability best practices.
• Strong management and organizational skills.
• Ability to rapidly master and adapt to new online systems and tools.

Responsibilities

• Publish complex content provided by the Communications team or business partners on the internal portals, AdvisorCompass and Inside using the content management system (Liferay) and advanced HTML and CSS front end development skills and Java Script.
• Manage complex content and projects and maintain the Ameriprise intranet systems (Advisor Compass, Inside and FI Connect) and determine root cause(s) of system issues partner with internal Technology team when needed.
• Publish and distribute messages from the CEO and the ELT that go to a wide range of audiences based upon Meta Data from users using the platform Poppulo.
• Prepare content and conduct question and answer on e-mail communications and e-newsletters.
• Apply oversight and ensure that the portals are managed in alignment with defined experience standards.
• Provide recommendations to business partners on the best approach for the presentation of their content and their project that maintains industry standards.

Job description

About Our CompanyAmeriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.Job DescriptionAs a member of the Experience & Delivery team, the Sr Comm Delivery Specialist is responsible for publishing and maintenance of content on the Ameriprise Financial advisor and employee portals. Using an enterprise view design engaging graphic and interactive elements for intranet portals. Create custom treatments, sections and pages to portals while evolving the experience for the end user. Execution of e-mail based communications to our internal audiences providing answers and support.Key ResponsibilitiesPublish complex content provided by the Communications team or business partners on the internal portals, AdvisorCompass and Inside using the content management system (Liferay) and advanced HTML and Cascading Style Sheets (CSS) front end development skills and Java Script.Manage complex content and projects and maintain the Ameriprise intranet systems (Advisor Compass, Inside and FI Connect) and determine root cause(s) of system issues partner with internal Technology team when needed.Publish and distribute messages from the CEO and the ELT that go to a wide range of audiences based upon Meta Data from users using the platform Poppulo.Prepare content and conduct question and answer on e-mail communications and e-newsletters.Apply oversight and ensure that the portals are managed in alignment with defined experience standards.Provide recommendations to business partners on the best approach for the presentation of their content and their project that maintains industry standards.Required Qualifications2-6 years of web development and/or web content management experience. Interactive design and development skills (HTML, CSS, JavaScript and Adobe Creative Suite).Solid understanding of user experience/usability best practices.Strong management and organizational skills.Ability to rapidly master and adapt to new online systems and tools.Preferred QualificationsExcellent written and verbal communication skillsExperience with Liferay or other web content management systems.Prior experience with Poppulo or other email platform.Prior experience with Brightcove or other video hosting platforms.Understanding of the financial services industry would be an added advantage.In-Office CollaborationWe are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.Full-Time/Part-TimeFull timeTimings(8:00p-4:30a)India Business UnitAWMPO AWMP&S President's OfficeJob Family GroupCommunicationsAmeriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.