Contact Center Specialist

Orange Business; Gurugram District; Hybrid; INR 600,000 - 800,000; Full time

Benefits offered by this job

Global Opportunities

Flexible Work Environment

Professional Development

Career Growth

Caring and Daring Culture

Reward Programs

Job summary

Orange Business is seeking a GET to provide operational support for our cloud contact center environment, including Genesys Cloud CX, Nice CX One, and Webex CC. You will focus on stability, performance, and continuous improvement, troubleshooting complex issues, and coordinating with internal teams and vendors to keep operations seamless.

The role offers a hybrid work model with opportunities to collaborate globally, participate in training and upskilling programs, and advance within Orange.

Job description

Job Description:

Publication date : Sep 30, 2026, 12:00AM

Orange Business is here!

About us

Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

We are seeking a GET to provide operational support for our Genesys Cloud CX /Nice Cx One /Webex CC environment. The ideal candidate will be responsible for ensuring the stability, performance, and continuous improvement of our cloud-based contact center platform. This role involves troubleshooting complex issues, optimizing system performance, and working closely with internal teams and vendors to maintain seamless operations.

About you

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You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: dont hesitate to tell us about your specific needs.

At Orange, only your skills matter.

Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.

Requirements