Contact Center Specialist

Orange; Gurugram District; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Global opportunities

Hybrid work

Professional development

Career growth

Well-being programs

CSR initiatives

Job summary

Orange offers a dynamic hybrid work environment in Gurugram for a role providing operational support for Genesys Cloud CX, Nice CX One, and Webex Contact Center. You will troubleshoot complex issues, optimize performance, and collaborate with internal teams and vendors to maintain seamless cloud-based contact center operations.

Ideal candidates will bring rigor and a passion for solving challenges while seeking growth opportunities within a global, diverse team.

Qualifications

Responsibilities

• Troubleshoot and resolve issues in cloud contact center platforms.
• Collaborate with internal teams and vendors to ensure smooth operations.
• Monitor performance and drive continuous improvement of the contact center environment.

Job description

Orange Business is here!

About us

Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

We are seeking a GET to provide operational support for ourGenesys Cloud CX /Nice Cx One /Webex CCenvironment. The ideal candidate will be responsible for ensuring the stability, performance, and continuous improvement of our cloud-based contact center platform. This role involves troubleshooting complex issues, optimizing system performance, and working closely with internal teams and vendors to maintain seamless operations.

About you

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You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.