Consultant | Programme Operations Manager

National Institute for Smart Government (NISG); Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

National Institute for Smart Government (NISG) is seeking an experienced professional to provide day‑to‑day programme management, coordination, documentation, and operational support for the NDTS implementation in India.

You will design and maintain workplans, coordinate multi‑stakeholder engagements, track milestones, and help prepare progress reports and dashboards. A strong background in PMO operations and governance will be essential for success.

Qualifications

• Bachelor's degree in engineering, technology, management, public policy or related discipline.
• 8+ years of relevant industry experience.
• Certifications in PMP/PRINCE2, PMO, Agile, Change Management or related areas preferred.

Responsibilities

• Prepare and maintain workplans, implementation schedules, responsibility matrices, and progress trackers for NDTS activities.
• Coordinate meetings, workshops, webinars, reviews, and stakeholder engagement activities.
• Maintain action trackers, issue logs, risk registers, decision records, and escalation trackers.
• Follow up with PMU members, Government departments, States, industry bodies, and implementation partners on agreed actions.
• Support preparation of progress reports, presentations, meeting minutes, dashboards, and review notes.
• Assist the Team Lead in monitoring milestones, deliverables, dependencies, and implementation risks.
• Track the 100‑day plan, annual action plans, and NDTS roadmap milestones.
• Coordinate communication, stakeholder outreach, and change management activities.
• Support preparation and dissemination of awareness material, newsletters, advisories, FAQs, and outreach content.
• Coordinate capacity-building programmes, workshops, webinars, training, and knowledge-sharing initiatives.
• Prepare and maintain training calendars, SOPs, toolkits, user guides, and programme documentation.
• Maintain programme dashboards, KPI trackers, reporting calendars, and status reports.
• Support audits, evaluations, assessments, and programme reviews through coordination and documentation.
• Maintain repositories of project documents, knowledge products, best practices, implementation learnings, and stakeholder inputs.

Skills

Web app development

Programme management

Stakeholder coordination

Documentation skills

Education

Bachelor's degree in engineering/technology/management/public policy

Job description

Role & responsibilities

• Prepare and maintain workplans, implementation schedules, responsibility matrices, and progress trackers for NDTS activities.
• Coordinate meetings, workshops, consultations, webinars, reviews, and stakeholder engagement activities.
• Maintain action trackers, issue logs, risk registers, decision records, and escalation trackers.
• Follow up with PMU members, Government departments, States, industry bodies, and implementation partners on agreed actions.
• Support preparation of progress reports, presentations, meeting minutes, dashboards, and review notes.
• Assist the Team Lead in monitoring milestones, deliverables, dependencies, and implementation risks.
• Track the 100-day plan, annual action plans, and NDTS roadmap milestones.
• Coordinate communication, stakeholder outreach, and change management activities.
• Support preparation and dissemination of awareness material, newsletters, advisories, FAQs, and outreach content.
• Coordinate capacity-building programmes, workshops, webinars, training, and knowledge-sharing initiatives.
• Prepare and maintain training calendars, SOPs, toolkits, user guides, and programme documentation.
• Maintain programme dashboards, KPI trackers, reporting calendars, and status reports.
• Support audits, evaluations, assessments, and programme reviews through coordination and documentation.
• Maintain repositories of project documents, knowledge products, best practices, implementation learnings, and stakeholder inputs.

Provide day-to-day programme management, coordination, documentation, and operational support for NDTS implementation.

Preferred candidate profile

• Experience in designing, developing, testing, and maintaining web and enterprise applications.
• Experience in programme management, PMO operations, project coordination, government consulting, implementation support, or digital transformation initiatives.
• Experience in preparing project plans, monitoring progress, managing deliverables, coordinating stakeholders, and supporting programme governance activities.
• Experience in organizing workshops, consultations, training programmes, capacity-building initiatives, and multi-stakeholder engagements.
• Familiarity with monitoring frameworks, reporting mechanisms, dashboard preparation, risk tracking, and issue management processes.
• Experience working with Government departments, public sector programmes, multi-agency initiatives, or large transformation projects would be desirable.

Strong documentation, communication, stakeholder coordination, follow-up, and organizational skills.

Mandatory

• Bachelors degree in engineering, Technology, Management, Business Administration, Public Policy, Economics, Tourism, or related discipline.
• 8+ years of relevant Industry experience.

Desirable

• MBA/PGDM, masters in management, Public Administration, Project Management, or equivalent

Certifications in Project Management (PMP/PRINCE2), PMO, Agile, Change Management, or related areas