Consultant – Network & Security Operations

Henkel GCC; Bengaluru; Hybrid; INR 1.200.000 - 2.400.000; Vollzeit

Benefits dieser Stelle

Diverse national and international成长机会

Global wellbeing programs

Parental leave

Employee Share Plan

Group Medical Insurance

Life insurance

OPD policy

Zusammenfassung

Henkel GCC is seeking a Consultant – Network & Security Operations to monitor and resolve enterprise network and security incidents in Bengaluru. You will manage incidents via ServiceNow, coordinate with vendors, and maintain documentation while supporting WAN, LAN, SD-WAN and security platforms.

The role requires 4+ years of experience, relevant certifications, and strong knowledge of TCP/IP, routing, and firewall technologies.

Qualifikationen

• Bachelor’s degree in computer science, IT, Engineering or related field.
• 4+ years of experience in 24x7 NOC/Network & Security Operations.
• Certifications such as CCNA, Aruba, Fortinet, Palo Alto or Zscaler preferred.
• Experience with TCP/IP, IPv4/IPv6, LAN/WAN, BGP, OSPF, routing and switching.
• Hands-on with Cisco, HPE Aruba, and Aruba SD-WAN.
• Experience with Fortinet FortiGate and Palo Alto firewalls, including NAT and VPNs.
• Knowledge of Zscaler ZIA, ZPA, and Client Connector.
• Experience with ServiceNow/ITSM tools and ITIL Incident, Problem, and Change Management.

Aufgaben

• Monitor and manage Incidents, Service Requests, Problems, and Changes using ServiceNow.
• Troubleshoot and resolve network and security incidents within SLA.
• Support major incident resolution and service restoration activities.
• Provide operational support for WAN, LAN, SD-WAN, routers, switches, and connectivity.
• Support network technologies including Aruba SD-WAN, HPE Aruba, Cisco, and telecom WAN services.
• Perform network configuration, maintenance, health checks, and approved operational changes.
• Support security platforms including Fortinet, Palo Alto (Panorama), and Zscaler (ZIA, ZPA, Client Connector).
• Coordinate with vendors, telecom providers, MSPs, and internal teams to resolve issues.
• Maintain network documentation, SOPs, knowledge articles, and configuration records.
• Ensure effective shift handovers and communicate ongoing incidents, changes, and operational activities.

Kenntnisse

NOC operations

Troubleshooting

Networking

Documentation

Communication

Ausbildung

Bachelor’s degree in computer science/IT/Engineering

Tools

Cisco

HPE Aruba

Aruba SD-WAN

Fortinet FortiGate

Palo Alto

Zscaler ZIA/ZPA

ServiceNow

ITIL

Jobbeschreibung

Consultant – Network & Security Operations

Supports day-to-day enterprise network and security operations by monitoring, troubleshooting, and resolving incidents, managing operational changes, and maintaining network infrastructure. Works within a 24×7 operations team to ensure the availability, performance, and security of WAN, LAN, SD-WAN, firewall, and secure access technologies.

What you will do:

• Monitor and manage Incidents, Service Requests, Problems, and Changes using ServiceNow
• Troubleshoot and resolve network and security incidents within SLA
• Support major incident resolution and service restoration activities
• Provide operational support for WAN, LAN, SD-WAN, routers, switches, and network connectivity
• Support network technologies including Aruba SD-WAN, HPE Aruba, Cisco, and telecom WAN services
• Perform network configuration, maintenance, health checks, and approved operational changes
• Support security platforms including Fortinet, Palo Alto (Panorama), and Zscaler (ZIA, ZPA, Client Connector)
• Coordinate with vendors, telecom providers, managed service providers, and internal teams to resolve issues
• Maintain network documentation, SOPs, knowledge articles, and configuration records
• Ensure effective shift handovers and communicate ongoing incidents, changes, and operational activities

What makes you a good fit:

• Minimum 4 years of experience
• Bachelor’s degree in computer science, IT, Engineering, or related field.
• Certifications such as CCNA, Aruba, Fortinet, Palo Alto, or Zscaler preferred.
• Experience in 24×7 NOC/Network & Security Operations supporting global enterprise networks.
• Strong knowledge of TCP/IP, IPv4/IPv6, LAN/WAN, BGP, OSPF, routing, and switching.
• Hands-on experience with Cisco, HPE Aruba, and Aruba SD-WAN (Silver Peak/Edge Connect).
• Experience with Fortinet FortiGate and Palo Alto firewalls, including NAT, VPNs, security policies, and Panorama.
• Knowledge of Zscaler ZIA, ZPA, and Client Connector.
• Experience with ServiceNow/ITSM tools and ITIL Incident, Problem, and Change Management.
• Strong troubleshooting, communication, and documentation skills.

Some perks of joining Henkel:

• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
• Competitive accident and term life policies for up to 3 times annual gross salary
• Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.

JOB ID:req87003

Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application

How is work at Henkel

About Henkel

Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.

Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.

The job offer is written in English – should I write my application in English as well?

Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.

Do I get feedback during the application process about the state of my application?

Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.

Can employees move between business areas and/or to a different country?

Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our "Triple Two" philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.

Whom do I contact if I have questions concerning my application?

Our recruiting team will help you with all requests regarding your application. Contact the team here .

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