Consultant, Coupa Core & Procurement Technology

085 Northern Operating Srvs Pvt Ltd; Bengaluru; Sur place; INR 1 200 000 - 1 900 000; Plein temps

Résumé du poste

Northern Trust, Bengaluru, is seeking a Consultant, BPA to support Coupa Core and Procure-to-Pay processes, including incident management, testing, and enhancements. You will work with Procurement, Finance, Technology, and other stakeholders across a global environment.

The role requires strong analytical skills, attention to detail, and the ability to collaborate with business and technology teams worldwide.

Qualifications

• Bachelor’s degree or equivalent qualification.
• Hands-on Coupa experience, particularly Coupa Core / Procure-to-Pay.
• Experience with production support, incident investigation, troubleshooting and root-cause analysis.
• Experience with application configuration, functional testing and user acceptance testing.
• Experience with ServiceNow or similar incident/change management tools preferred.
• Coupa certification or relevant Coupa training preferred.
• Experience supporting Coupa integrations with ERP platforms such as SAP, PeopleSoft or Workday preferred.

Responsabilités

• Provide day-to-day functional and application support for Coupa Core, with emphasis on Procure-to-Pay processes.
• Investigate and resolve production issues and user-reported incidents, including root-cause analysis and coordination of resolution with business, technology, and vendor teams.
• Configure and maintain Coupa functionalities such as users, roles and permissions, approval workflows, content groups, account groups, chart of accounts, custom fields, submission blockers and warnings.
• Support purchasing and invoicing processes, including requisitions, purchase orders, catalogs, supplier-related activities and invoice processing.
• Assist with configuration and implementation of approved system enhancements and business requirements.
• Prepare and execute functional testing, regression testing and user acceptance testing for system changes, enhancements and Coupa releases.
• Support quarterly Coupa release activities, including impact assessment, validation and regression testing.
• Maintain application documentation, SOPs, configuration documentation, test evidence and user support materials.
• Provide guidance and support to Coupa users and assist with user training and knowledge transfer.
• Monitor recurring application issues and identify opportunities to improve system stability, support processes and user experience.

Connaissances

Coupa Spend Management

Analytical thinking

Problem-solving

Communication skills

Documentation

Stakeholder collaboration

Formation

Bachelor’s degree or equivalent

Outils

Coupa Core

Coupa Procure-to-Pay

ERP integrations (SAP/Workday/PeopleSoft)

ServiceNow

Description du poste

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Job Description

The Consultant, BPA will support Northern Trust’s Coupa Spend Management platform, with primary responsibility for day-to-day application support, configuration, maintenance, testing, and continuous improvement of Coupa Core capabilities. The role will work closely with Procurement, Finance, Technology and other business stakeholders to support stable and effective procure-to-pay processes. The individual will investigate application issues, support business users, maintain system configurations, participate in testing and implementation of enhancements, and assist with Coupa releases and integrations. The role requires strong analytical and problem-solving skills, attention to detail, and the ability to work effectively with both business and technology teams in a global environment.

Major Duties

Provide day-to-day functional and application support for Coupa Core, with emphasis on Procure-to-Pay processes. Investigate and resolve production issues and user-reported incidents, including performing root-cause analysis and coordinating resolution with appropriate business, technology, and vendor teams. Configure and maintain Coupa functionalities such as users, roles and permissions, approval workflows, content groups, account groups, chart of accounts, custom fields, submission blockers and warnings. Support purchasing and invoicing processes, including requisitions, purchase orders, catalogs, supplier-related activities and invoice processing. Support Coupa integrations with ERP and other enterprise applications, including investigation of integration errors and coordination of issue resolution. Assist with configuration and implementation of approved system enhancements and business requirements. Participate in requirements gathering and translate business requirements into functional system changes. Prepare and execute functional testing, regression testing and user acceptance testing for system changes, enhancements and Coupa releases. Support quarterly Coupa release activities, including impact assessment, validation and regression testing. Maintain application documentation, standard operating procedures, configuration documentation, test evidence and user support materials. Provide guidance and support to Coupa users and assist with user training and knowledge transfer. Monitor recurring application issues and identify opportunities to improve system stability, support processes and user experience. Follow established change management, access management, security, risk and control procedures. Collaborate with global Procurement and Technology teams to support departmental priorities and continuous improvement initiatives.

Knowledge

Working knowledge of Coupa Spend Management, particularly Coupa Core and Procure-to-Pay processes. Understanding of procurement processes, including requisitioning, purchasing, purchase orders, supplier management and invoicing. Knowledge of Coupa configuration concepts including approval workflows, user access, roles and permissions, content groups, account structures and custom fields. Understanding of application support and incident management principles. Knowledge of software development lifecycle concepts, including requirements, configuration, testing, deployment and production support. Understanding of system integrations and data flows between Coupa and ERP or other enterprise applications. Strong analytical, troubleshooting and problem-solving skills. Strong written and verbal communication skills. Ability to document system processes and communicate technical concepts to business users. Ability to manage multiple priorities and work collaboratively within a global team.

Experience

Bachelor’s degree or equivalent relevant qualification. Relevant experience supporting procurement technology, enterprise applications, Procure-to-Pay platforms or related business systems. Hands-on Coupa experience, particularly Coupa Core / Procure-to-Pay. Experience with production support, incident investigation, troubleshooting and root-cause analysis. Experience with application configuration, functional testing and user acceptance testing. Experience working with business and technology stakeholders in a global organization. Experience with ServiceNow or similar incident/change management tools preferred. Coupa certification or relevant Coupa training preferred. Experience supporting Coupa integrations with ERP platforms such as SAP, PeopleSoft or Workday preferred.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.

Looking for greater? You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

Terms and Conditions

Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure – North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

EMEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.