Conga Looking for Senior Consultant, TS (Technical Support) at Bengaluru, Karnataka

Conga; Bengaluru; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An innovative company is seeking a dedicated Technical Support Specialist to provide exceptional service for Conga's Quote to Cash and Procure to Pay products. This role involves troubleshooting and resolving customer issues, ensuring adherence to service level agreements, and contributing to knowledge base improvements. With a focus on customer delight, the ideal candidate will possess strong technical skills, particularly in Salesforce, .Net, or Java. Join a forward-thinking organization that values equal opportunity and fosters a collaborative work environment, where your contributions will make a significant impact on customer experiences and satisfaction.

Qualifications

• 5-8 years of technical support experience in any technology.
• Ability to become proficient with Salesforce and Conga solutions.

Responsibilities

• Provide global technical support for Conga products.
• Analyze and fix product issues while ensuring customer satisfaction.

Skills

Technical Support

Salesforce

.Net

Java

Communication Skills

Troubleshooting

Customer Handling

Education

BCA

MCA

BE IT

BE CS

MSC IT

Salesforce Certification

Job description

Job Responsibilities:

1. Global Technical Support for Conga Quote to Cash and Procure to Pay products (CRM products).
2. Understanding, analyzing, and fixing product break-fix/Day 2 issues.
3. Ensuring customers are delighted with the service experience while addressing/fixing their issues.
4. Contributing towards knowledge base creation and improvement.

Job Requirements:

1. 5 – 8 years of technical support experience in any technology (preferably in Salesforce/.Net/Java) with knowledge on workflows, security setups, sharing rules, profiles and permission sets, validation rules, approval process, etc.
2. Ability to become technically proficient with salesforce.com and Conga solutions rapidly.
3. Excellent communication and customer handling skills.
4. Extensive hands-on technical experience for support/operations and related skills – evaluating, troubleshooting, debugging, identifying root causes, and resolving issues/addressing customer needs in a timely manner.
5. Understanding and adherence to customer SLAs.
6. Proven track record of taking ownership and driving results.
7. Willingness to service customers in shifts.
8. Willingness to learn new technologies and achieve higher technical skills.

Educational Qualification:

1. Preferably BCA/MCA/BE IT/BE CS/MSC IT with good academic results.
2. Salesforce/Conga certification will be an added advantage.

Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. All your information will be kept confidential according to EEO guidelines.