Assistant Manager Spa

St. Regis Hotels & Resorts; Delhi; On-site; INR 700,000 - 1,300,000; Full time

Job summary

St. Regis Hotels & Resorts in New Delhi is seeking a Spa Operations Manager to supervise and coordinate activities across spa services, salon, skin care, reservations, and front desk, ensuring guest and employee satisfaction while supporting budget goals.

The role emphasizes maintaining service standards, managing supplies and equipment, and delivering exceptional customer service as part of a luxury hospitality team.

Qualifications

• High school diploma or GED; 1 year experience in the spa, guest services, or related professional area.

Responsibilities

• Assists in managing spa operations and budgets; ensures supplies, equipment, and uniforms are available.
• Understands budgets, operating statements and payroll reports to help manage department finances.
• Maintains cleanliness of spa and related areas; manages inventory within budget.
• Maintains awareness of department impact on property financial goals and strives to meet budgeted targets.
• Ensures staff understand expectations and uses escalation to department manager or HR as needed.
• Delivers exceptional customer service; handles guest feedback and resolves issues.

Skills

Customer service

Budget management

Team supervision

Education

High school diploma or GED

Job description

Additional Information

Job Number 26099495

Job Category Spa

Location Asset Area 13 - Hospitality District, New Delhi, New Delhi, India, 110037 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

Assists with supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction. Assists with achieving the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 1 year experience in the spa, guest services, or related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Spa Operations and Budgets

• Ensures all employees have the proper supplies, equipment and uniforms.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Manages supplies and equipment inventories within budget.
• Maintains cleanliness of spa and related areas and equipment.
• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
• Ensures employees understand expectations and parameters.
• Brings issues to the attention of the department manager and Human Resources as necessary.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
• Strives to improve service performance.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.