Computer Age Management Services Limited Hiring For Business Analyst at Chennai

Computer Age Management Services Limited; Chennai; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking a proactive individual to manage client relationships and ensure satisfaction. This role involves drafting business requirements, conducting user testing, and providing technical support, all while maintaining high standards of service. The ideal candidate will possess excellent communication skills and a strong understanding of digital support activities. Join a dynamic team where your contributions will directly impact client success and drive the business forward. If you thrive in a fast-paced environment and have a passion for client management, this opportunity is perfect for you.

Qualifications

• Excellent client-facing skills with a strong emphasis on communication.
• Preferred experience in digital support, business analysis, and delivery management.

Responsibilities

• Manage client relationships and ensure satisfaction through effective communication.
• Liaise with stakeholders and maintain quality service with zero error rates.

Skills

Client Relationship Management

Business Requirement Drafting

User Testing

Technical Support

Interpersonal Communication

Project Management

Oracle SQL

JIRA

Postman API

Microsoft Suite

Tools

Oracle SQL

JIRA

Postman API

Microsoft Suite

Job description

Job Description

Responsibilities:

1. Strategically focused and responsible for overall client relationship management including business requirement drafting, requirement delivery, user testing, pre & post release activities, client satisfaction, and support for technical issues.
2. Liaison with stakeholders and cross-functional teams during delivery at various levels while providing support, information, and guidance.
3. Quick and efficient with a strong ability to manage details accurately.
4. Maintain quality service by establishing and enforcing organization standards with zero error rates.
5. Broad understanding and technical knowledge of online applications.
6. Align client requirements with best practices and thorough understanding of CAMS processes, products, and regulations.
7. Ability to manage multiple tasks with varied dependencies and timelines.
8. Self-motivated with a proactive approach, appropriate sense of urgency, and positive attitude.

Candidate Attributes:

1. Excellent client-facing skills, including presentations, interpersonal, verbal, and written communication.
2. Working knowledge of tools significant to responsibilities, including but not limited to Oracle SQL, JIRA, Postman API, and Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams).
3. Preferred comparable work experience in digital support activities, business analysis, project management, delivery management, etc.