Compliance Officer

r3 Consultant; Delhi; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

A prominent consulting firm seeks an Associate Director - Regulatory Compliances & Projects (IFS) to ensure compliance with safety regulations and enhance service quality. This role involves data analysis, monitoring audits, and liaising with various departments. Candidates should have a minimum of 10 years' experience in the service industry and a graduate degree. Responsibilities include maintaining safety standards, investigating deviations, and coordinating safety training processes.

Qualifications

• Minimum 10 years in the service industry.
• Age of 25 or older at the time of application.
• Experience in regulatory compliance preferred.

Responsibilities

• Maintain safety standards for IFS and conduct investigations.
• Ensure IOSA compliance and suggest necessary changes.
• Close audit findings and monitor flight reports.
• Monitor flight reports and identify trends affecting IFS safety and service quality.
• Perform data analysis to suggest improvements for IFS processes and crew tasks.
• Monitor fatigue reports and share findings with senior management.
• Coordinate with AVP Regulation and Compliance, Cabin Safety Training, and ifly teams to enhance safety and review processes.
• Provide safety-related information to key personnel through established communication channels.

Skills

Data analysis

Regulatory compliance

Safety monitoring

Communication skills

Stakeholder Liaison

Education

Graduate/Equivalent Degree

Job description

Associate Director - Regulatory Compliances & Projects (IFS)

Reports to: Director Safety & projects

Minimum Qualification

Shall possess minimum experience of 10 years in service industry and shall have attained age of 25 at the time of application with minimum basic qualification Graduate/ Equivalent Degree Desirable

Job Overview

Responsible for ensuring Cabin Crew operations are conducted in accordance with applicable regulations and standards of IndiGo via effective monitoring of reports via various sources like flight reports, audit and surveillance reports and Hazard reports. Using data analysis to improve safety and service quality on board. In absence of Director - Safety & Projects (IFS), Associate Director - Regulatory Compliances & Projects (IFS) will take over responsibilities in coordination with HOD IFS.

Responsibilities and Duties

• Accountable to Maintain safety standards for IFS and ensuring investigations are conducted as may be required on case-to-case bases to identify root cause of deviation(s)
• Responsible to ensure IOSA compliance in all areas of Cabin Crew operations and monitor and suggest changes to policies and procedures where required
• Accountable for closing audit/ surveillance findings raised via various regulator, departments internal audit program and Flight safety
• Accountable for flight reports monitoring and identifying trends if any
• Identifying trends to enhance IFS safety and service experience via Data Analysis
• Responsible for Fatigue report monitoring and sharing reports with senior management
• Accountable to ensure internal quality control program is executed as defined in OPM (Base audits, surveillance and FDTL monitoring)
• Responsible to liaison with AVP Regulation and Complaince /Cabin Safety Training Manager/Alternate Cabin Safety Training manager/ ifly training team to enhance safety and review processes basis trends related to Cabin Crew and flight basis feedback received from Flight Report and other forums
• Ensuring safety-related information, including organizational goals and objectives, are made available to all key personnel through established communication processes.
• Being involved with actual or practice emergency responses and in the development and updating of the emergency response plan and procedures
• Analyze data on a regular basis related to IFS and recommend changes in order to enhance processes and crew related tasks
• Shadow Director Safety standards and projects on assigned IT/IFS projects and take charge of projects assigned in person. These projects will encompass IFS related Service Standards, Operations & Safety requirements
• Focusing on enhanced CRM through reports received via CTR (Commander trip report)
• Additionally, he/she would be responsible to conduct duties as mentioned in SMS chapter (section 9), 9.2.6, 9.2.7, 9.3.3, 9.7-9.10, of OPM and security policy (as applicable)
• Shall be involved in risk management for IFS (refer chapter 9 of OPM)
• Ensure that Hazard Register and risk register are updated at designated location

Note

In the absence of Associate Director - Regulatory Compliances & Projects (IFS), Manager - Quality Control and SMS (IFS) shall take over the responsibility in coordination with Director - Safety & Projects (IFS)