Compliance Coordinator | Mumbai

TSS Consultancy Pvt Ltd; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

TSS Consultancy Pvt Ltd is seeking a detail-oriented Compliance Support role to manage customer compliance checklists, respond to inquiries, and maintain audit documentation. The role involves coordinating with engineering, security, operations, and product teams to ensure timely, accurate responses and audit readiness.

Ideal candidates will have experience with SOC 2, ISO 27001, GDPR, HIPAA, and excellent communication skills.

Qualifications

• Experience in audit processes and regulatory frameworks (SOC 2, ISO 27001, GDPR, HIPAA).
• Strong organizational and project management skills.
• Excellent written and verbal communication.
• Ability to prioritize multiple requests and manage time.

Responsibilities

• Manage customer compliance checklists and questionnaires with accuracy.
• Provide documented responses within SLAs.
• Coordinate internal teams for information and approvals.
• Maintain audit documentation and evidence trails.
• Track audit findings and remediation requirements.
• Coordinate SOC 2 assessment activities with external auditors.

Skills

Audit compliance

Documentation

Project management

Communication

Detail oriented

Multitasking

Tools

Microsoft Office

Document management

SOC 2 tools

Job description

Company Overview

TSS Consultancy is a rapidly growing product‑based company dedicated to delivering comprehensive solutions tailored to the unique needs of Fintech and Regtech organizations. We fight financial crime through innovation and expertise, and serve major brokers, banks, and exchanges across India, South Africa, and the USA.

Job Description

Customer Compliance Request Management

Responsibilities

• Receive, process, and manage customer compliance checklists and questionnaires with high accuracy and attention to detail.
• Provide prompt, comprehensive, and well‑documented responses to customer compliance inquiries within established SLA timelines.
• Verify accuracy of all compliance responses before submission to customers.
• Maintain a centralized repository of compliance documentation and responses for easy retrieval and audit trails.
• Track compliance request status and follow up to ensure timely closure.
• Identify and elevate compliance requests to appropriate internal teams (Engineering, Security, Operations, Product, etc.) when responses are not immediately available.
• Coordinate with internal stakeholders to gather required information, documentation, and approvals.
• Establish and maintain strong working relationships across departments to facilitate quick turnaround on compliance inquiries.
• Act as liaison between the compliance team and operational departments.
• Serve as primary point of contact for coordinating customer on‑site audit and inspection activities.
• Coordinate logistics for customer audit visits, including scheduling, access requirements, and venue arrangements.
• Brief internal teams on audit requirements, scope, and timeline prior to inspection.
• Prepare audit documentation packages and ensure all required materials are available during on‑site audits.
• Facilitate communication between customer audit teams and relevant internal stakeholders during inspection.
• Document audit findings, observations, and remediation requirements.
• Track and follow up on audit findings and ensure timely remediation.
• Coordinate and support internal SOC 2 assessment related activities.
• Liaise with external auditors (Big 4 firms or other assessment organizations) throughout the audit process.
• Coordinate information requests and evidence gathering from internal teams.
• Maintain documentation schedule and ensure timely submission of required materials to auditors.
• Track SOC audit timeline, milestones, and deliverables.
• Support management review sessions with auditors and facilitate discussion of findings.
• Maintain an organized and accessible compliance documentation library.
• Track version history and ensure current versions of policies, procedures, and controls documentation.
• Create audit trails for all compliance responses and submissions.
• Prepare compliance status reports and metrics for management review.

Qualifications

• Strong understanding of audit requirements and frameworks in the software industry (SOC 2, ISO 27001, GDPR, HIPAA, etc.).
• Demonstrated experience managing compliance and audit processes.
• Excellent organizational and project management skills.
• Strong written and verbal communication skills.
• Ability to prioritize multiple competing requests and manage time effectively.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office Suite and document management systems.
• Ability to work independently and take ownership of compliance deliverables.
• Strong interpersonal skills with the ability to build relationships across teams.

Preferred Qualifications

• Experience with SOC 2 Type II audits, familiarity with customer security assessments and vendor risk management.
• Background in software information security, or quality assurance.
• Experience with data privacy regulations.

More information at www.trackwizz.com.