Compliance Coordinator

Trackwizz; Mumbai; On-site; INR 650,000 - 1,000,000; Full time

Job summary

Trackwizz in Mumbai, India, seeks a detail‑oriented compliance manager to oversee customer risk assessments, document management, and audit coordination. You will act as a liaison across Engineering, Security, Operations, and Product teams to gather responses and maintain audit trails.

The role requires strong knowledge of SOC 2, ISO 27001, GDPR, and HIPAA, plus excellent communication and project management skills. You will drive timely closure of inquiries and support on-site audits.

Qualifications

• Strong understanding of audit requirements and frameworks (SOC 2, ISO 27001, GDPR, HIPAA).
• Experience managing compliance and audit processes.
• Excellent organizational and project management skills.
• Strong written and verbal communication skills.
• Ability to prioritize multiple requests and manage time effectively.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office Suite and document management systems.
• Ability to work independently and take ownership of deliverables.
• Strong interpersonal skills to build relationships across teams.

Responsibilities

• Receive, process, and manage customer compliance checklists and questionnaires with high accuracy and attention to detail.
• Provide prompt, comprehensive, and well-documented responses to customer compliance inquiries within SLA timelines.
• Verify accuracy of all compliance responses before submission to customers.
• Maintain a centralized repository of compliance documentation and responses for easy retrieval and audit trails.
• Track compliance request status and follow up to ensure timely closure.
• Identify and elevate compliance requests to internal teams when responses are not immediately available.
• Coordinate with internal stakeholders to gather required information, documentation, and approvals.
• Establish and maintain relationships across departments to facilitate quick turnaround on compliance inquiries.
• Serve as liaison between compliance team and operational departments.
• Coordinate customer on-site audit and inspection activities, including scheduling and venue arrangements.
• Brief internal teams on audit requirements, scope, and timeline prior to inspection.
• Prepare audit documentation packages and ensure materials are available during on-site audits.
• Facilitate communication between customer audit teams and internal stakeholders during inspection.
• Document audit findings, observations, and remediation requirements; track and ensure timely remediation.
• Coordinate and support internal SOC 2 assessment activities; liaise with external auditors.
• Coordinate information requests and evidence gathering from internal teams.
• Maintain documentation schedule and ensure timely submission to auditors.
• Track SOC audit timeline, milestones, and deliverables; support management review sessions.

Skills

Audit knowledge

Project management

Technical writing

Communication skills

Attention to detail

Time management

Tools

Microsoft Office Suite

Document management systems

Job description

Primary Responsibilities

• Receive, process, and manage customer compliance checklists and questionnaires with high accuracy and attention to detail.
• Provide prompt, comprehensive, and well‑documented responses to customer compliance inquiries within established SLA timelines.
• Verify accuracy of all compliance responses before submission to customers.
• Maintain a centralized repository of compliance documentation and responses for easy retrieval and audit trails.
• Track compliance request status and follow up to ensure timely closure.

Internal Cross‑Functional Coordination

• Identify and elevate compliance requests to appropriate internal teams (Engineering, Security, Operations, Product, etc.) when responses are not immediately available.
• Coordinate with internal stakeholders to gather required information, documentation, and approvals.
• Establish and maintain strong working relationships across departments to facilitate quick turnaround on compliance inquiries.
• Act as liaison between compliance team and operational departments.

Customer Audit & Inspection Coordination

• Serve as primary point of contact for coordinating customer on‑site audit and inspection activities.
• Coordinate logistics for customer audit visits, including scheduling, access requirements, and venue arrangements.
• Brief internal teams on audit requirements, scope, and timeline prior to inspection.
• Prepare audit documentation packages and ensure all required materials are available during on‑site audits.
• Facilitate communication between customer audit teams and relevant internal stakeholders during inspection.
• Document audit findings, observations, and remediation requirements.
• Track and follow up on audit findings and ensure timely remediation.

SOC Assessment and Audit Management

• Coordinate and support internal SOC 2 assessment related activities.
• Liaise with external auditors (Big 4 firms or other assessment organizations) throughout the audit process.
• Coordinate information requests and evidence gathering from internal teams.
• Maintain documentation schedule and ensure timely submission of required materials to auditors.
• Track SOC audit timeline, milestones, and deliverables.
• Support management review sessions with auditors and facilitate discussion of findings.

Documentation and Compliance Records Management

• Maintain organized and accessible compliance documentation library.
• Track version history and ensure current versions of policies, procedures, and controls documentation.
• Create audit trails for all compliance responses and submissions.
• Prepare compliance status reports and metrics for management review.

Required Qualifications

• Strong understanding of audit requirements and frameworks in the software industry (SOC 2, ISO 27001, GDPR, HIPAA, etc.).
• Demonstrated experience managing compliance and audit processes.
• Excellent organizational and project management skills.
• Strong written and verbal communication skills.
• Ability to prioritize multiple competing requests and manage time effectively.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office Suite and document management systems.
• Ability to work independently and take ownership of compliance deliverables.
• Strong interpersonal skills with ability to build relationships across teams.

Preferred Qualifications

• Experience with SOC 2 Type II audits, familiarity with customer security assessments and vendor risk management.
• Background in software information security, or quality assurance.
• Experience with data privacy regulations.