Community Manager

JLL; Pune District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading real estate and investment management firm in Pune is seeking a Community Manager to oversee front office operations and ensure exceptional guest experiences. The role requires strong communication skills, vendor management, and the ability to prioritize tasks in a fast-paced environment. This position offers opportunities for growth within a diverse and inclusive workplace.

Qualifications

• Strong verbal and written communication skills are essential.
• Experience in vendor and people management.
• Proficiency in planning and organization.

Responsibilities

• Manage front office operations professionally.
• Coordinate with departments for guest services.
• Handle complaints and ensure compliance with procedures.
• Conduct training for front office/CX staff.

Skills

Verbal communication skills

Written communication skills

Vendor management

Planning

Ability to prioritize and organize

Computer knowledge

Job description

Overview

What this job involves:

The Community Manager is responsible for directing and administering the operational efforts of the Front office and Guest relation executives. This individual ensures that established policies and procedures are followed, oversees provision of a full range of services to visitors and employees, who are promptly and professionally served.

Responsibilities

• Manage the Front Office in most professional manner, directing and coaching staff to ensure pleasant experience to all visitors.
• Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guests/clients. Provide safety briefing and assist in VIP’s arrival/departure in absence of guest relation officers.
• Assist clients/visitors in self-check-in.
• Assisting with special needs of visitors with disabilities.
• Having prior information of arriving clients/visitors and ensure all necessary arrangements at Site are done as per requirement.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
• Handling complaints/feedbacks from client/visitors/sponsors and other related problems and communicate to next level as per escalation matrix.
• Ensure updated welcome presentation is displayed for the client visits and all the equipment are in working condition.
• Ensure all relevant communication is updated and always displayed, at the Front office, as per the guidelines issued by from time to time.
• Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior.
• Ensure all equipment and hardware at the Front Office is working and there is zero downtime. Escalate as necessary for rectification.
• Provide assistance in general administrative activities as required.
• Ensure FO handles all incoming and outgoing calls in professional and polite manner.
• Co-ordinate with all departments including Events Team to address all the concerns and other arrangements to maintain Front Office functions properly.
• Ensure specific processes/manual is followed.
• Manage/track amount collected for temporary badges.
• Ensure compliance of regulations/requirements of JLL management.
• Participate in Emergency Evacuation procedures including crisis management and business continuity.
• Develop the necessary policies and procedures required for all functions within the scope of Front Office.
• Responsible for ensuring availability of safety and directory signage.
• Preparation of all required reports/participation in internal/external audits in respect of Front Office.
• Ensure training of front office /CX staff as per relevant training calendars.
• Manage Front Office Executive and Experience Ambassador rosters and ensure complete handing/taking over.
• Govern overall performance of Front office executive & Experience Ambassador as per defined roles & responsibilities.
• Conducting Bay Connects/ Focus Connects/Safety Champion connect as per the schedule.
• Connecting with the Leadership and Senior Managers to understand any concerns proactively and to build rapport.
• Conducting monthly Food Committee Meetings (FCM) and closing the issues raised in a timely manner.
• Analyzing results/outcomes of monthly connects and updating the leads.
• Following up on the open points raised during any connects till closure.
• Conducting the POY surveys on regular basis and analyzing the results to understand the root cause and enable implement corrective and preventive actions areas.
• Communicating the plan of action /closure to the projects/teams in respect of observations from Bay Connects, Focus Connects, Safety Champion connects, FCMs and Senior Management Connects.
• Documentation and escalation of COVID protocol violations as per the guidelines.

• Desired or preferred experience and technical skills: Computer knowledge
• Required Skills and Experience: Verbal/written communication skills, Vendor/people management, planning, ability to prioritize / organize

The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location: On site

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Privacy Statement

Location: On-site – Pune, MH

Scheduled Weekly Hours: 48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view the Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.