Community Associate-701246

WeWork India; Maharashtra; On-site; INR 400,000 - 600,000; Full time

Job summary

WeWork India is seeking a Community Associate to enhance member experience at our Maharashtra locations. You will support hospitality and operations, greet guests, manage member inquiries, and help drive events and community initiatives.

You will cover the front desk during business hours, coordinate tours, prepare welcome packets, and assist with building operations to ensure a premier member experience. A Bachelor's degree and strong communication are required.

Qualifications

• Bachelor’s degree required.
• Minimum 1–2 years in customer service, hospitality or sales.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Demonstrated integrity, dependability and accountability.
• Passion for entrepreneurial communities.
• Proficient in basic computer skills.

Responsibilities

• Illustrate WeWork’s core values and support the Community Management team.
• Create a welcoming community environment through events and relationships.
• Ensure the building is fully operational and processes run smoothly.
• Drive growth and promotion of WeWork‑provided services.
• Assist the Community Lead and Community Manager as needed.
• Be the first and last point of contact for the building.
• Cover the front desk during business hours and greet guests.

Skills

Customer service

Hospitality

Sales

Communication

Organizational skills

Empathy

Teamwork

Education

Bachelor’s degree

Tools

Ticketing platforms

MS Office

Job description

WeWork India is one of India’s leading flexible workspace operators – ‘Great Place To Work’ certified (Nov 2024 – Nov 2025), aimed at creating flexible workspace solutions for companies of all sizes. Since its inception in 2016, WeWork India has expanded across 68 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs for various businesses and strives to provide customised and curated solutions for various office space needs through its products and solutions. At WeWork India, we’re driven by collaboration, creativity, and a shared vision to redefine the future of work. If you're looking to be part of a dynamic, fast‑growing organisation that values talent and fosters growth, join us and build your future with WeWork India.

About The Role

The Community team is dedicated to enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations at all locations and serves as the “face” of WeWork. Every member of this team assists our members and employees in creating their life’s work by supporting hospitality and operations functions.

Roles & Responsibilities

Team Support

• Illustrate WeWork’s core values and strive to achieve our mission by supporting the Community Management team.
• Create a welcoming and collaborative community environment among members through events and building relationships.
• Ensure the building is fully operational and processes run smoothly.
• Drive growth and promotion of WeWork‑provided service offerings.
• Take direction from the Community Lead and Community Manager to support the Community Team as necessary.

Greeting / Point of Contact

• Be the first and last point of contact for the building.
• Cover the front desk during business hours.
• Greet and check‑in member guests.
• Welcome people who come in for tours, track walk‑ins, schedule tours, and send confirmation emails.
• Manage on‑demand member check‑ins and check‑outs.
• Prepare and distribute promotional materials to guests and potential members.
• Greet walk‑in and potential new members and refer inquiries to additional resources.

Membership Management

• Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications.
• Solve member‑related issues to maintain a cohesive community (tickets, emails, escalations and in‑person).
• Conduct member one‑on‑ones and gather feedback.
• Work on the member net promoter score target.
• Own a percentage of the building’s renewal/growth target.
• Oversee special amenities, upsells and ancillary revenue and hygiene.

Events and Community Management

• Create posters for events and prepare newsletters.
• Assist with set‑up and breakdown of internal and external events, including strategizing, planning and execution.
• Plan business development activities for ancillary revenue streams such as external events.
• Host periodic new member orientations.
• Create monthly events calendar and plan around allocated budget.

Building Operations and Management

• Assist with move‑ins and move‑outs; prepare and distribute member welcome packets.
• Assist with building operations and maintenance to ensure the highest level of member experience.
• Field and assign requests submitted through ticketing platforms.
• Manage keycard activations and assist members with minor operational challenges where applicable.
• Ensure the building is clean and well‑kept.
• Order consumables and keep building spend within budget.
• Take charge of mail and package responsibilities as needed.
• Submit building receipts to the Community Lead and Community Manager for expense reports.
• Identify issues for escalation to the Community Lead and Community Manager and document accordingly.
• Support and manage on‑ground third‑party support teams.

Experience and Qualifications

• Bachelor’s degree.
• 1–2 years of customer service, hospitality or sales experience.
• Strong verbal and written communication skills.
• Exceptional organisational and multitasking skills.
• Demonstrated integrity, dependability, responsibility, accountability, self‑awareness, work ethic and empathy.
• Passion for entrepreneurial communities.
• Proficient in basic computer skills.

Equal Opportunity Employer

WeWork India is an Equal Opportunity and Aff… We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law. We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs. Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.