Community Lead

Wework; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

WeWork Mumbai is seeking an experienced Community Operations Specialist to create a welcoming, collaborative environment for members, manage building operations, and promote WeWork services. You will lead hospitality and vendor relations, oversee cleanliness, safety, and move-in/move-out coordination, and partner with the Community Manager on strategic and financial decisions.

The role requires 4+ years in operations, sales and hospitality, fluent local language, and strong communication.

Qualifications

• Bachelor's degree or equivalent required.
• 4+ years experience in operations, sales and hospitality - ideally from hospitality or retail.
• Fluency in the local language and understanding of local culture is required.
• Experience in managing individual contributors is required.
• Financial literacy and business operations experience is a plus.
• Excellent interpersonal and networking skills.
• Strong verbal and written communication skills.
• Strong organization skills with the ability to multitask projects from start to finish.
• Passion and understanding for entrepreneurial communities.

Responsibilities

• Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members
• Ensure that your building is fully operational and processes are running smoothly
• Drive growth and promotion of WeWork-provided service offerings
• Take direction from the the Community Manager to support the Community Team as necessary
• Enforce a level of uncompromising cleanliness, including management of the team of Community Service Associates at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard
• Ensure Zendesk tickets and maintenance projects are being resolved in a timely manner to ensure the highest level of member experience
• Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required
• Address day-to-day landlord issues including coordinating and managing building access as necessary
• Manage food and beverage offerings to ensure the quality and presentation are aligned with WeWork s brand
• Oversee the daily ordering and receipt of product from vendors
• Prepare the building expense reports and budgets for the Community Management review
• Organize the move-in and move-out schedules to minimize member issues
• Conduct periodic reviews and revisions of base building documents
• Support the Community Manager in making strategic decisions regarding the operational and financial performance and process optimization of the location
• Train Community Associates and other Community Leads at your location to conduct walkthroughs and prepare reports for those occasions when you are not able to do so
• Support the touring of new members when required
• Support the research of prospective members in the tour pipeline and support follow-up and closing requirements when required
• Connect with local organizations and attend networking events to promote WeWork s community and identify potential members
• Support the referral of prospective or existing members to other locations when required
• Develop relationships with members and proactively gather information on their needs to identify both WeWork and member services that could help them achieve their goals
• Identify and execute opportunities to connect members with each other
• Support the planning and supervision of educational, professional and personal development events based on members needs and requests
• Ensure a gracious arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building security
• Recommend best practices to your Community Manager for the benefit of the broader company related to the member experience, sales, hospitality, operations, events, and training

Skills

Fluency in local language

Interpersonal skills

Networking skills

Verbal communication

Written communication

Organizational skills

Multitasking

Entrepreneurial mindset

Education

Bachelor's Degree or equivalent

Job description

Role Overview

The Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations and at all locations of WeWork and serves as the face of WeWork.

Every employee of this team helps our members and employees create their life s work through assisting in functions such as hospitality and operations.

Responsibilities

Roles and responsibilities

• Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members
• Ensure that your building is fully operational and processes are running smoothly
• Drive growth and promotion of WeWork-provided service offerings
• Take direction from the the Community Manager to support the Community Team as necessary

Building Operations and Management

• Enforce a level of uncompromising cleanliness, including management of the team of Community Service Associates at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard
• Ensure Zendesk tickets and maintenance projects are being resolved in a timely manner to ensure the highest level of member experience
• Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required
• Address day-to-day landlord issues including coordinating and managing building access as necessary
• Manage food and beverage offerings to ensure the quality and presentation are aligned with WeWork s brand
• Oversee the daily ordering and receipt of product from vendors
• Prepare the building expense reports and budgets for the Community Management review
• Organize the move-in and move-out schedules to minimize member issues
• Conduct periodic reviews and revisions of base building documents
• Support the Community Manager in making strategic decisions regarding the operational and financial performance and process optimization of the location
• Train Community Associates and other Community Leads at your location to conduct walkthroughs and prepare reports for those occasions when you are not able to do so

Sales

• Support the touring of new members when required
• Support the research of prospective members in the tour pipeline and support follow-up and closing requirements when required
• Connect with local organizations and attend networking events to promote WeWork s community and identify potential members
• Support the referral of prospective or existing members to other locations when required

Hospitality

• Develop relationships with members and proactively gather information on their needs to identify both WeWork and member services that could help them achieve their goals
• Identify and execute opportunities to connect members with each other
• Support the planning and supervision of educational, professional and personal development events based on members needs and requests
• Ensure a gracious arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building security
• Recommend best practices to your Community Manager for the benefit of the broader company related to the member experience, sales, hospitality, operations, events, and training

Experience and Qualifications

• Bachelor's Degree or equivalent
• 4+ years experience in operations, sales and hospitality - ideally from hospitality or retail
• Fluency in the local language and understanding of local culture is required
• Experience in managing individual contributors is required
• Financial literacy and business operations experience is a plus
• Excellent interpersonal and networking skills
• Strong verbal and written communication skills
• Strong organization skills with the ability to multitask projects from start to finish
• Passion and understanding for entrepreneurial communities