Community Intern

WeWork India; Bengaluru; On-site; INR 201,000 - 335,000; Full time

Job summary

WeWork India is seeking a energetic intern to support the Community Management team. You will help create a welcoming environment, assist with events, manage front desk activities, and support membership services to enhance the member experience.

The role involves greeting guests, coordinating tours, handling check-ins/outs, and assisting with newsletters and community communications. Strong communication, organization and basic computer skills are essential.

Qualifications

• College graduate preferred, but not required.
• Strong verbal and written communication skills.
• Exceptional organizational and multitasking skills.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic and empathy.
• Passion for entrepreneurial communities.
• Understanding of WeWork’s mission and values.
• Proficient in basic computer skills.
• Customer service and/or sales experience is a plus.

Responsibilities

• Illustrate WeWork’s core values and strive to achieve our mission by supporting the Community Management team to achieve the following:
• Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members
• Ensure that your building is fully operational and processes are running smoothly
• Drive growth and promotion of WeWork-provided service offerings
• Take direction from the Community Manager to support the Community team as necessary
• Be the first and last point of contact for your building
• Cover the front desk during business hours
• Greet and check-in member guests
• Greet people who come in for tours, track walk-ins, schedule tours and send confirmation emails
• Manage WeWork Member check-ins and check-outs
• Prepare and distribute promotional materials to guests/potential members
• Answer “walk-up” member and guest questions or refer inquirers to additional resources
• Work on community initiatives designed to develop connections between members including member introductions, event support, email and print communications
• Solve member-related issues to ensure that a cohesive community is maintained
• Assist with set-up and breakdown of events
• Prepare newsletters, posters and event reports
• Business Development and execution of external events from non members
• Assist with move-ins and move-outs
• Assist with building operations and maintenance to ensure the highest level of member experience
• Mail and package responsibilities as needed
• Identify issues for escalation to the Community Manager and document the same accordingly
• Manage member ticketing communications and on ground emails
• Place orders and manage expenses for the location
• College graduate is preferred, but not required
• Strong verbal and written communication skills
• Exceptional organizational and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic and empathy
• Passion for entrepreneurial communities
• Understanding of WeWork’s mission and values
• Proficient in basic computer skills
• Customer service and/or sales experience is a plus

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Integrity

Dependability

Accountability

Self-awareness

Work ethic

Empathy

Entrepreneurial mindset

Education

College degree preferred

Tools

Basic computer skills

Job description

About The Role

The Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations at all locations of WeWork and serves as the “face” of WeWork.

About The Role

The Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations at all locations of WeWork and serves as the “face” of WeWork.

Every member of this team helps our members and employees create their life’s work through assisting in functions such as hospitality and operations.

Roles And Responsibilities

Illustrate WeWork’s core values and strive to achieve our mission by supporting the Community Management team to achieve the following:

• Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members
• Ensure that your building is fully operational and processes are running smoothly
• Drive growth and promotion of WeWork-provided service offerings
• Take direction from the Community Manager to support the Community team as necessary

Greeting/Point Of Contact

• Be the first and last point of contact for your building
• Cover the front desk during business hours
• Greet and check-in member guests
• Greet people who come in for tours, track walk-ins, schedule tours and send confirmation emails
• Manage WeWork Member check-ins and check-outs
• Prepare and distribute promotional materials to guests/potential members
• Answer “walk-up” member and guest questions or refer inquirers to additional resources

Membership Management

• Work on community initiatives designed to develop connections between members including member introductions, event support, email and print communications
• Solve member-related issues to ensure that a cohesive community is maintained

Events And Community Management

• Assist with set-up and breakdown of events
• Prepare newsletters, posters and event reports
• Business Development and execution of external events from non members

Building Operations And Management

• Assist with move-ins and move-outs
• Assist with building operations and maintenance to ensure the highest level of member experience
• Mail and package responsibilities as needed
• Identify issues for escalation to the Community Manager and document the same accordingly
• Manage member ticketing communications and on ground emails
• Place orders and manage expenses for the location

Experience And Requirements

• College graduate is preferred, but not required
• Strong verbal and written communication skills
• Exceptional organizational and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic and empathy
• Passion for entrepreneurial communities
• Understanding of WeWork’s mission and values
• Proficient in basic computer skills
• Customer service and/or sales experience is a plus

Note

At the end of your internship, either on termination or full time conversion (where justified by business need) you will be asked to present the learnings and impact of your internship.

Equal Opportunity Employer

WeWork India is an Equal Opportunity and

We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.