Community Associate-701246

WeWork India; Pune District; On-site; INR 350,000 - 520,000; Full time

Job summary

WeWork India is a leading flexible workspace operator focused on creating collaborative, high‑performing environments across multiple centres. The Community team enhances member experience, drives sales performance and ensures operational excellence through services at all locations.

As part of this role, you will act as the face of the building, manage hospitality and operations, drive events for member engagement, and support renewal and growth targets under the guidance of the Community Lead

Qualifications

• 1–2 years of customer service/hospitality and/or sales experience.
• Strong verbal and written communication skills.
• Exceptional organizational and multitasking abilities.
• Demonstrated integrity, dependability and accountability.
• Proficient in basic computer skills.

Responsibilities

• Be the first and last point of contact for the building and cover the front desk during business hours.
• Greet members, guests and visitors and manage check-ins/check-outs.
• Support community initiatives, events and communications to foster connections among members.
• Assist with building operations, maintenance and budgeted spend.
• Plan and execute events, newsletters, posters and member orientations.
• Coordinate with third‑party vendors and upkeep promotional materials.

Skills

Customer service

Hospitality

Communication

Organizational skills

Job description

WeWork India is one of India’s leading flexible workspace operators – ‘Great Place To Work’ certified (Nov 2024 – Nov 2025), aimed at creating flexible workspace solutions for companies of all sizes.

Since its inception in India in 2016, WeWork India has expanded across 68 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs for various businesses, striving to provide customised and curated solutions for office space.

At WeWork India, we’re driven by collaboration, creativity, and a shared vision to redefine the future of work. If you’re looking to be part of a dynamic, fast‑growing organisation that values talent and fosters growth, join us and build your future with WeWork India.

About the Role

The Community team is dedicated to enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations at all locations and serves as the “face” of WeWork.

Team members help our members and employees create their life’s work through functions such as hospitality and operations.

Roles and Responsibilities

Illustrate WeWork’s core values and support the Community Management team in achieving:

• Create a welcoming and collaborative community environment through events and relationship building among members.
• Ensure that the building is fully operational and processes run smoothly.
• Drive growth and promotion of WeWork‑provided service offerings.
• Take direction from the Community Lead and Community Manager to support the team as necessary.

Greeting / Point of Contact

• Be the first and last point of contact for the building.
• Cover the front desk during business hours.
• Greet and check‑in member guests.
• Greet people visiting for tours, track walk‑ins, schedule tours, and send confirmation emails.
• Manage on‑demand member check‑ins and check‑outs.
• Prepare and distribute promotional materials to guests and potential members.
• Greet and welcome walk‑ins and potential new members; refer inquiries to additional resources.

Membership Management

• Work on community initiatives to develop connections between members, including introductions, event support, email and print communications.
• Resolve member‑related issues to maintain a cohesive community (tickets, emails, escalations, in‑person).
• Conduct member one‑on‑ones and gather feedback.
• Support the member net promoter score target.
• Own a percentage of the building’s renewal/growth target.
• Oversee special amenities, upsells and ancillary revenue, ensuring hygiene.

Events and Community Management

• Create posters for events and prepare newsletters.
• Assist with set‑up and breakdown of internal and external events, including strategizing, planning and execution.
• Plan business development activities for ancillary revenue streams such as external events.
• Host periodic new member orientations.
• Create a monthly events calendar and plan around the allocated budget.

Building Operations and Management

• Assist with move‑ins and move‑outs; prepare and distribute member welcome packets.
• Assist with building operations and maintenance to ensure the highest level of member experience.
• Field and assign requests submitted through ticketing platforms.
• Manage keycard activations and assist members with minor operational challenges, where applicable.
• Ensure the building is clean and well‑kept.
• Order consumables and keep building spend within budget.
• Take charge of mail and package responsibilities as needed.
• Submit building receipts to the Community Lead and Manager for expense reports.
• Identify issues for escalation to the Community Lead and Manager, and document them accordingly.
• Support and manage on‑ground third‑party support teams.

Experience and Qualifications

• 1–2 years of customer service/hospitality and/or sales experience.
• Strong verbal and written communication skills.
• Exceptional organizational and multitasking skills.
• Demonstrated integrity, dependability, responsibility, accountability, self‑awareness, work ethic, and empathy.
• Proficient in basic computer skills.

Equal Opportunity Employer

WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment—including hiring and promotion decisions—to be based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance‑linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.