Communications & Messaging Architect

Dyson Institute; Bengaluru; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

Dyson Global IT is seeking an Unified Communications Architect to own the strategy and lifecycle of Dyson’s real-time collaboration ecosystem, with a focus on Microsoft Teams, Teams Phone, and Exchange Online. You will set architecture standards, govern collaboration platforms, and lead innovation across regions and partner teams.

You will partner with workplace technology, security and network teams to ensure secure, scalable, and user‑friendly communication services.

Qualifications

• 10+ years in Unified Communications, real-time collaboration or enterprise messaging.
• Extensive experience designing and governing Microsoft Teams environments (calling, meetings, rooms, devices, policy).
• Strong understanding of meeting room technologies, AV solutions and workplace collaboration services.
• Deep knowledge of Teams Phone architecture, PSTN connectivity, voice routing and telephony governance.
• Experience integrating Teams with contact-centre, SBC, Exchange Online and related UC services.
• Experience as technical authority/lead architect or platform owner.
• Ability to balance strategic roadmap with hands-on technical work.
• Comfortable working as an individual contributor within a lean team.
• Excellent stakeholder engagement and communication across technical and non-technical audiences.
• Experience with global organisations and distributed teams.
• Proven management of technology lifecycle and platform obsolescence.
• Understanding of service governance and operational support models.

Responsibilities

• Own global UC and real-time collaboration strategy across Teams, Exchange Online and related platforms.
• Define and maintain architecture standards, design principles and governance processes.
• Act as technical design authority for Teams, AV, conferencing, and workplace communication solutions.
• Lead platform lifecycle management including upgrades and obsolescence planning.
• Evaluate new technologies and drive innovation in collaboration services.
• Define integration patterns for Teams Phone, PSTN, contact-centre and SBCs.
• Own standards for meeting rooms and AV technology across regions.
• Provide technical leadership for new office builds and workplace transformations.
• Serve as escalation point for complex technical issues with vendor support.
• Collaborate with MSPs to ensure quality, compliance and delivery.
• Contribute to business cases, investment planning and capacity planning.
• Drive adoption of Teams collaboration and meeting capabilities.

Skills

Unified Communications

Microsoft Teams design

Teams Phone & PSTN

AV & meeting rooms

Stakeholder engagement

Global teams

Tech lifecycle governance

Strategic planning

Tools

Crestron

Logitech

Poly

Job description

Dyson Global IT

At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers. Dyson IT are mid-transformation. Our aim, to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team. A team who is strategic, enabling business acceleration, growth and success.

Workplace Platform team

The Workplace Platform Team act as a key technology partner for Microsoft 365 collaboration capabilities, productivity platforms, governance, adoption and secure digital solutions across the organisation: Lead and support Microsoft 365 collaboration, productivity, automation and employee experience use cases. Partner with IT product owners and platform teams to ensure standards are followed across Microsoft 365, Power Platform, Copilot, security, compliance and collaboration platforms. Support innovation, adoption and governance across Microsoft 365, Power Platform and Copilot capabilities. Maintain strong relationships with business stakeholders, IT architecture, security, service operations, vendors and Microsoft 365 delivery teams.

The Role

As the Unified Communications Architect, you will own the strategy, architecture, standards, roadmap and lifecycle management for Dyson’s real-time collaboration and communications ecosystem, with a core focus on Microsoft Teams collaboration, Teams Phone, Teams Rooms, Exchange Online and wider unified communications integration. Reporting to the Head of IT Workplace, you will act as the global technical authority for communication, collaboration and meeting room technologies, ensuring solutions remain secure, scalable, supportable and aligned with business needs. You will define and govern architecture standards, lead platform innovation, manage technology obsolescence and drive the evolution of UC services across the organisation. Working closely with managed service providers, workplace technology teams, network, security, facilities and business stakeholders, you will ensure Teams, voice, rooms, messaging and adjacent communication services provide a consistent, secure and modern collaboration experience for employees globally.

Key responsibilities include:

• Own the global Unified Communications and real-time collaboration strategy and roadmap across Teams collaboration, Teams Phone, Teams Rooms, Exchange Online and related communication platforms.
• Define and maintain architecture standards, design principles and governance processes.
• Act as the technical design authority for Microsoft Teams, Teams Phone, Teams Rooms, AV, conferencing, messaging and workplace communication solutions.
• Lead platform lifecycle management, including technology refresh, upgrade planning and obsolescence management.
• Evaluate emerging technologies and drive innovation across communication and collaboration services.
• Define integration patterns for Teams Phone, PSTN connectivity, contact-centre platforms, session border controllers, Exchange Online and wider UC services.
• Own global standards for meeting rooms, conference spaces, event spaces and AV technology.
• Provide technical leadership for new office builds, refurbishments and workplace transformation initiatives.
• Serve as the highest level escalation point for complex technical issues and major incidents where vendor support requires expert guidance.
• Work closely with managed service providers to ensure service quality, technical compliance and successful delivery.
• Contribute to business cases, technology investment plans, cost estimates and future capacity planning.
• Drive adoption and continuous improvement of Microsoft Teams collaboration, meetings, voice, rooms, messaging and employee communication capabilities.
• Ensure solutions deliver a consistent, high-quality user experience across all regions.

About you

• 10+ years of experience in Unified Communications, real-time collaboration, enterprise messaging or workplace communication platforms.
• Extensive experience designing, governing and evolving enterprise-scale Microsoft Teams environments, including collaboration, calling, meetings, rooms, devices and policy management.
• Strong understanding of meeting room technologies, AV solutions and workplace collaboration services.
• Deep understanding of Teams Phone architecture, PSTN connectivity options, voice routing, call queues, auto attendants, emergency calling and telephony operational models.
• Experience integrating Microsoft Teams with contact-centre, SBC, carrier, compliance recording, Exchange Online and adjacent unified communications services.
• Experience operating as a technical authority, lead architect or platform owner.
• Able to balance strategic planning and roadmap development with hands‑on technical problem solving.
• Comfortable working as an individual contributor within a lean team structure.
• Strong stakeholder engagement and communication skills, with the ability to influence both technical and business audiences.
• Experience working with global organisations and geographically distributed teams.
• Demonstrated experience managing technology lifecycle, technical debt and platform obsolescence.
• Strong understanding of service governance, architecture principles and operational support models.
• Able to challenge vendors and delivery partners while maintaining productive working relationships.
• Passion for innovation and improving employee collaboration experiences.
• Strong analytical, planning and problem-solving skills.

Preferred qualifications / certifications

• Experience with Microsoft Teams Phone, Calling Plans, Direct Routing, Operator Connect, Teams Phone Mobile, voice routing, SBC integration and telephony governance.
• Experience with Microsoft Teams Rooms, certified Teams devices, shared spaces, room standards, Pro Management Portal and enterprise meeting room operations.
• Experience with Crestron, Logitech, Poly and related workplace AV technologies.
• Experience supporting collaboration and messaging technologies within a Microsoft-centric enterprise environment, including Microsoft Teams, Exchange Online, Microsoft 365 Groups and identity‑integrated services.
• Understanding of contact-centre, compliance recording, customer communication platforms and integration patterns with Microsoft Teams and wider UC services.
• Knowledge of enterprise architecture, service management and governance frameworks.
• Practical knowledge of Microsoft Teams admin center, Teams Rooms Pro Management Portal, PowerShell and Call Quality Dashboard.
• Preferred Certifications: Microsoft Certified: Collaboration Communications Systems Engineer Associate
• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft Certified: Teams Administrator Associate
• Microsoft Certified: Azure Solutions Architect Expert
• ITIL Foundation or higher

Dyson is an equal opportunity employer.

We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique.

We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start‑up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.