Commercial Relationship Manager

ServiceChannel; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

ServiceChannel is seeking an experienced Commercial Relationship Manager to join our India Delivery Center in Bangalore. This role owns the commercial lifecycle for a high-volume SMB and Small Commercial portfolio, including renewals and expansion.

The RM will partner with Customer Success to drive adoption and health signals while managing pricing and negotiations. Based in Bangalore, the RM will coordinate with teams across Salesforce, Gainsight, and related tools to ensure accurate

Responsibilities

• Own end-to-end renewal process for an assigned portfolio, including outreach, renewal planning, pricing, and contract progression.
• Drive expansion through upsell and cross-sell opportunities using structured commercial plays.
• Conduct customer-facing renewal, pricing discussions, negotiations, and expansion conversations.
• Partner with Customer Success to align adoption and health signals with renewal/expansion planning.
• Maintain high-quality account data in Salesforce, Gainsight, and related tools to ensure forecasting visibility.
• Coordinate cross-functionally with Support, Billing/Collections, Implementation/Professional Services.

Job description

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally.

ServiceChannel is seeking an experienced Commercial Relationship Manager (RM) to join our India Delivery Center (IDC) in Bangalore. This is a customer-facing role responsible for owning the commercial lifecycle for a high-volume portfolio of SMB and Small Commercial customers, including renewals and expansion (upsell/cross-sell). The RM executes structured, repeatable commercial motions at scale while partnering closely with Customer Success (CSM) who owns product adoption and engagement programs.

This role will support our Global customer base with primary account ownership across United States (majority) and Europe (minority). The roles will scale to align to U.S. and Europe business hours; working with customers across all U.S. and European time zones.

Key Responsibilities

• Own and execute the end-to-end renewal process across an assigned portfolio, including proactive outreach, renewal planning, pricing execution, and contract progression.
• Own expansion outcomes for the portfolio by identifying, qualifying, and executing upsell and cross-sell opportunities using structured commercial plays.
• Conduct customer-facing commercial conversations (renewals, pricing discussions, negotiations, and expansion conversations) with professionalism and strong business acumen.
• Partner with Customer Success Managers (CSMs) to incorporate adoption and customer health signals into renewal and expansion prioritization; support (but do not own) EBR preparation and follow-up by providing commercial context and next steps.
• Maintain high-quality account and opportunity data in Salesforce, Gainsight, and related tools to ensure forecasting accuracy, visibility, and continuity across teams.
• Coordinate cross-functionally with Support, Billing / Collections, Implementation / Professional Services,