Commercial & Delivery Operations Manager – IT Services

VE3; Pune District; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

VE3 is a technology and business consultancy delivering end-to-end technology solutions and products across multiple markets. We seek an experienced Commercial & Delivery Operations Manager to oversee contract management, account coordination, project accounting, and resource management for client engagements, coordinating with delivery leads, Finance, HR, and recruitment teams.

The role requires strong financial acumen, attention to detail, and the ability to coordinate multiple projects and

Qualifications

• 8+ years in commercial operations or delivery operations
• Experience IT services or professional services
• Experience coordinating UK and international delivery teams
• Advanced Excel and financial systems experience

Responsibilities

• Contract and commercial management: contracts, SOWs, POs, changes and renewals
• Account management: day-to-day client contact, account reviews, action tracking
• Project accounting: budgets, forecasts, revenue, margins, invoicing
• Resourcing: plan allocations, staffing, onboarding/offboarding
• Operational reporting: project financials, risks, controls
• Support pricing and resource-cost calculations for new engagements

Skills

Client coordination

Project coordination

Budgeting & forecasting

Stakeholder communication

Excel proficiency

Education

Relevant business/finance/project management qualification

Tools

Microsoft Dynamics 365

Power BI

ERP systems

CRM

Job description

Commercial & Delivery Operations Manager – IT Services

VE3 is a technology and business consultancyfocused on delivering end-to-end technology solutions and products. We havesuccessfully serviced enterprises across multiple markets, including the publicand private sectors. Our services span all aspects of business, providing a holistic approach to managing an organization. We are committed to providingtechnical innovations and tools that empower organizations with criticalinformation to facilitate decision-making that results in businesstransformation through cost savings and increased operational efficiency. Ourcommitment to quality is adopted throughout the organization and sets thefoundation for delivering our full suite of capabilities.

Job Description

Job title:Commercial & Delivery Operations Manager – IT Services

Location: India

Position Type: Full-time

Experience Level: 5+ years

About the role

VE3 is seeking an experienced Commercial & Delivery Operations Manager to manage the commercial and operational activities supporting our client engagements. The role combines contract management, account coordination, project accounting, financial oversight and resource management.

You will work closely with clients, delivery leads, Finance, HR and recruitment teams to ensure engagements are commercially controlled, appropriately staffed and accurately reported. This is a hands-on role requiring strong financial understanding, attention to detail and the ability to coordinate multiple projects and competing priorities.

Requirements

Key responsibilities

Contract and commercial management

• Coordinate the preparation, review and administration of client contracts, statements of work, purchase orders, extensions and change requests.
  
• Maintain a contract register covering commercial terms, deliverables, billing milestones, renewal dates, notice periods and key obligations.
  
• Track contract values, purchase order balances and expiry dates, initiating extensions or additional approvals before limits are reached.
  
• Identify changes in scope and coordinate the associated pricing, documentation and approvals with delivery and commercial stakeholders.
  
• Support commercial negotiations and expedite contractual risks to the appropriate decision-makers.
  
• Maintain complete, accessible records of contracts, approvals and client correspondence.
  

Account management and client coordination

• Act as a day-to-day client contact for commercial, staffing and operational matters.
  
• Coordinate account reviews, prepare supporting information and track agreed actions.
  
• Work with delivery leads to monitor client satisfaction and address concerns promptly.
  
• Manage queries relating to resource availability, timesheets, purchase orders, invoices and contract changes.
  
• Identify upcoming renewals, additional resource requirements and opportunities to expand existing engagements.
  
• Ensure commitments made to clients are documented, assigned and followed through.
  

Project accounting and financial management

• Maintain project budgets and forecasts, tracking revenue, delivery costs, gross margins and financial performance.
  
• Monitor actual expenditure against budget and explain variances, highlighting risks and corrective actions.
  
• Coordinate timely submission and approval of employee and contractor timesheets.
  
• Prepare billing schedules and invoice requests, ensuring charges align with approved rates, contractual terms and accepted milestones.
  
• Track unbilled work, work in progress, accrued costs and outstanding invoices in coordination with Finance.
  
• Support monthly project financial reviews and period-end activities, providing accurate information for accruals and revenue recognition.
  
• Maintain visibility of contractor costs, expenses and other project charges.
  
• Support pricing and resource-cost calculations for new engagements, extensions and change requests.
  
• Follow up billing disputes and overdue payments with clients and Finance.
  

Resourcing and staffing management

• Maintain an integrated view of current allocations, upcoming demand, availability and utilisation across engagements.
  
• Coordinate resource planning with delivery leads, matching requirements to skills, experience, availability and budget.
  
• Work with recruitment and HR teams to fulfil permanent, contractor and freelance staffing needs.
  
• Coordinate candidate submissions, client interviews, approvals and agreed start dates.
  
• Manage resource onboarding and offboarding activities, including access requests, equipment coordination, documentation and handovers.
  
• Track assignment end dates, extensions, leave, replacements and potential staffing gaps.
  
• Monitor bench capacity, over-allocation and under-utilisation, recommending practical actions.
  
• Maintain accurate resource records and ensure staffing changes are reflected in project forecasts and billing plans.
  

Operational reporting and coordination

• Produce regular reports covering project financials, resource utilisation, contract status, billing and operational risks.
  
• Maintain action logs and coordinate resolution of issues across commercial, delivery, Finance and HR teams.
  
• Improve processes for contract administration, resource planning, timesheet management and project reporting.
  
• Ensure records are accurate; approvals are traceable and supporting documentation is ready for review or audit.
  

Essential experience and skills

• Minimum 8 years of relevant experience across commercial operations, project finance, resource management or delivery operations, including substantial experience in IT services or professional services.
  
• Demonstrable experience coordinating multiple client accounts and projects simultaneously.
  
• Practical experience administering time-and-materials and fixed-price engagements.
  
• Strong understanding of project budgets, forecasting, gross margins, utilisation, billing and cost control.
  
• Experience managing resource allocations and coordinating staffing with delivery and recruitment teams.
  
• Confidence communicating with clients and resolving commercial or operational queries.
  
• Advanced Excel skills and experience using project accounting, ERP, CRM, resource planning or professional services automation systems.
  
• Strong organisational skills, sound judgement and a disciplined approach to follow-up.
  
• Ability to challenge incomplete information, identify discrepancies and escalation issues with proposed solutions.
  
• Experience supporting UK and international delivery teams, including offshore resources.
  
• Exposure to public-sector contracts, procurement frameworks or regulated client environments.
  
• Experience with Microsoft Dynamics 365, Power BI or comparable finance and reporting platforms.
  
• A relevant qualification in business, finance, accounting, commercial management or project management.
  

What success looks like

• Accurate, timely project financial reports and forecasts.
  
• Invoices raised promptly with complete supporting evidence.
  
• Early identification of margin erosion, scope changes and budget overruns.
  
• Staffing requirements fulfilled in line with agreed start dates and budgets.
  
• Contract renewals and extensions completed before expiry.
  
• Clear communication, reliable follow-through and positive client relationships.
  
• Consistent operational records and fewer avoidable billing or staffing issues.