Commerce Operations Specialist

DAZN; Hyderabad; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A leading OTT platform in Hyderabad is seeking a Commerce Operations Specialist to manage the payment ecosystem and support new payment feature launches. The role involves building relationships with various teams and driving initiatives to enhance revenue and customer satisfaction. Experience with billing, subscriptions, and payment services is essential. This position offers an exciting opportunity to work in a dynamic environment focused on customer excellence.

Qualifications

• Experience with Billing and Subscription tools.
• Experience with Payment Providers and Mobile Payments.
• Proven track record in subscription-based business models.

Responsibilities

• Build key relationships with Operations and Product Management teams.
• Support the launch of new payment features and ensure smooth running of existing processes.
• Work on top priority projects to improve revenue collection and reduce churn.

Skills

Customer first mentality

Knowledge of payment methods

Strong understanding of transactional analysis

Job description

Commerce Operations Specialist

Department: 61-164 - Technology - Commerce

Employment Type: Permanent - Full Time

Location: India - Hyderabad

Description

Do you have the ability to combine intellectual curiosity with logical thinking to drive customer excellence in the payment space? Do you have experience with Billing and Subscription tools, Payment Providers and Mobile Payments? Are you looking to join a winning team? DAZN is one of the fastest growing OTT platforms in the world, streaming over 40 different sports, in more than 300 different leagues, across more than 200 countries. Since our launch in 2016, we have streamed more than 600 million hours of content. Together with the Commerce Operations leadership, you will build and maintain strong relationships with Operations, Product Management, Tech and Finance teams to support the launch of new features around payments and pricing across global markets, whilst ensuring the smooth running of existing payment features. Whilst proactively interacting with stakeholders to understand requirements and improvements around billing and subscriptions, you will also provide expert support towards Customer Service teams to resolve customer commerce issues. This role has great potential to expand your understanding and knowledge of all aspects of online payments and ecommerce, covering a range of payment services and products, investigating issues, and identifying opportunities for improvements and driving new and exciting projects around pricing. The Commerce Ops team is the heartbeat of payments at DAZN. Spilt across two groups and four countries (Poland, Germany, Japan and India), consisting of 13 members who all offer expert knowledge across the payment and commerce ecosystem. Key to our success and growth is our ability to collaborate and work together to solve complex issues in a timely manner. The pace is quick but exciting, we sit in the front seat of many high priority tasks and projects which are shaping the future success of DAZN right now.

As our new Commerce Operations Specialist, you’ll have the opportunity to:

• Build key relationships with Operations, Product Management and Tech/Dev teams to drive change across the DAZN payment ecosystem
• Support the launch of new payment features, new markets, and ensure the smooth running of existing processes.
• Work on top priority projects and initiatives to improve revenue collection and reduce churn, contributing to shaping how DAZN evolves in the next years.
• Upskill in all payment, ecommerce, and analytics tasks in supportive and collaborative environment.
• Own your pillar of Commerce and become an expert in your field, comprising of many areas, such as Mobile payments (Apple IAP), Direct payments (Credit Card), Access codes (Gift Codes), etc…

You’ll be set up for success if you have:

• The ability to own the day-to-day management and functions of the payment ecosystem including (but not limited to): Subscriptions & Billing, CRM systems, PSP backends and Mobile Payment systems.
• Customer first mentality to support the global customer service teams to manage and resolve payment issues without SLAs.
• Knowledge of payment methods and markets, with an ability to support new market launches, product launches, price increases and feature rollouts.
• Strong understanding of transactional analysis and payment ecosystem optimization (auth rate optimization etc..), with a proven track record in subscription-based business models.

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.