Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs Resource Services Pvt. Ltd.; Jabalpur; On-site; INR 400,000 - 750,000; Full time

Job summary

SkillLabs is seeking a collections supervisor to optimize cash flow and enforce portfolio discipline across automotive segments. You will allocate portfolios to vendors, coordinate with agencies, and ensure timely repo actions and escalation paths to resolve difficult cases.

The role requires 2–3 years of hands‑on collection experience, proven ability to manage agencies, and strong data management skills. You’ll operate as an individual performer, delivering accurate outcomes in a fast‑paced

Qualifications

• Minimum 2-3 years of collection experience in automotive products (LMV/TW/3W/LCV/MCV/HCV).
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer.

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability.
• Review cases with FOS / TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls for better resolution; support agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically.
• Agency billing closure within 60 days of the work completed month.
• Ensure prior approvals in repo cases and help agency manage repo-related issues.
• Handling collection/repo-related customer service issues/escalations.
• Coordinate with legal team for initiating legal actions against chronic defaulters and dealing with enforcement agencies.
• BKT resolution with agency and FO levels tracking and review.
• Flow rates to next BKT restricted on the location you are handling.
• Remove non-performing FOs and recruit/train fresh team as needed.
• CRM queries closed as per the TAT assigned.
• RCU audit queries reverted before TAT with action implementation at field level.
• Receipt book discrepancies discussed with agency to prevent recurrence.
• HHT 100% utilization and reports submitted to ACM/RCM regularly.
• HHT not working should be reported to IT for support.

Skills

Data management

Individual performer

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer