Collection Analyst

Kuhoo Technology Services Pvt Ltd; Mumbai; Presencial; INR 600 000 - 1 000 000; Tempo integral

Resumo da oferta

Kuhoo Technology Services Pvt Ltd in Mumbai invites a Credit Risk & Operations professional to manage and monitor collection activities, analyze delinquency trends, and support recovery of overdue accounts. You will work with internal teams and partners to ensure compliant, efficient collection processes.

The role requires 3–5 years in retail lending collections, strong analytical skills, and proficiency in Excel/PowerPoint.

Qualificações

• Must have hands-on experience managing or monitoring retail lending collections.
• 3–5 years of experience in collections, flows, and recoveries within Banks, NBFCs, Fintechs, or other Financial Services organisations.
• Strong analytical skills with the ability to work with collection MIS and portfolio data.
• Good working knowledge of Excel / PPT and data management.
• Strong communication and stakeholder-management skills.

Responsabilidades

• Monitor overdue and delinquent accounts and support timely recovery of outstanding dues.
• Analyse collection and delinquency data to identify trends, risk patterns, and areas requiring intervention.
• Track portfolio performance across delinquency buckets and prepare regular collection MIS and dashboards.
• Support implementation of collection strategies across tele-calling, digital communication, field collections, and agency channels.
• Segment customers based on delinquency stage, risk profile, and repayment behaviour to guide collection interventions.
• Identify early-default cases and analyse reasons for delinquency.
• Share portfolio-level observations and feedback with Credit, Risk, Product, and Operations teams.
• Support periodic review and improvement of collection processes and SOPs.

Conhecimentos

Analytical skills

Excel

PowerPoint

Stakeholder management

Communication

Formação académica

Graduate/Postgraduate degree in Finance, Commerce, Business Administration, or a related field

MBA or relevant finance qualification

Ferramentas

Excel

PowerPoint

Descrição da oferta de emprego

he Kuhoo Story: Where Dreams Meet Data Picture this: A brilliant engineering student from a middle-class family in Tier-2 India has the potential to revolutionize technology, but traditional lenders see only their father's modest income. This is the story that sparked Kuhoo Finance—a fintech revolution that believes in Aatmanirbharta (self-reliance) and transforms "what if" into "why not."

Today, we're not just another NBFC. We're dream architects, wielding AI and data science like modern-day magic wands to unlock the future earning potential hidden within every student. With our fresh RBI NBFC license, we're scaling from facilitating dreams to directly funding them—offering education loans up to ₹2 crore across engineering, management, medical programs, and cutting-edge upskilling initiatives.

Our Numbers Tell Stories:

• 100,000+ student applications processed (each one a unique dream)
• ₹375+ crore in loans facilitated (translating to countless transformed lives)
• 15,000 borrowers who now call us their launchpad to success
• 3 years of redefining how education financing works in India

Our DNA

The Five Core Values That Drive Us

• Ownership: We don't just work here; we build the future here
• Passion for Excellence: Good enough is never good enough
• Impact: Every line of code, every decision shapes a student's tomorrow
• Curiosity: We question everything and innovate fearlessly.
• Fairness: At Kuhoo, fairness is the foundation of our decisions, ensuring equal opportunities and transparent growth for all.

At Kuhoo, we've created more than a workplace—we've built an ecosystem where innovation thrives, execution is an art form, and meritocracy isn't just a buzzword but our operating system.

Role Overview

As a member of the Credit Risk & Operations team, you will play an important role in managing and monitoring collection activities, analysing delinquency trends, supporting effective recovery of overdue accounts.

The role will work closely with internal teams and external partners to ensure collection processes are carried out efficiently, compliantly, and in line with Kuhoo’s policies and customer-first approach.

What will you do?

Collections Management & Analysis

Monitor overdue and delinquent accounts and support timely recovery of outstanding dues

• Analyse collection and delinquency data to identify trends, risk patterns, and areas requiring intervention
• Track portfolio performance across delinquency buckets and prepare regular collection MIS and dashboards
• Support implementation of collection strategies across tele-calling, digital communication, field collections, and
• agency channels
• Segment customers based on delinquency stage, risk profile, and repayment behaviour to guide collection
• interventions
• Identify early-default cases and analyse reasons for delinquency
• Share portfolio-level observations and feedback with Credit, Risk, Product, and Operations teams
• Support periodic review and improvement of collection processes and SOPs

Monitoring Coordination

• Track follow-ups, payment commitments, recoveries, and unresolved accounts.
• Assist in agency onboarding, documentation, training, and periodic performance reviews.
• Conduct periodic checks to ensure collection activities are being performed as per defined processes.
• Support branch/field audits and help close identified process or compliance gaps.
• Maintain accurate collection records and ensure timely updating of collection systems and MIS.

Recovery & Legal Coordination

• Coordinate with internal stakeholders and external partners for cases requiring legal or recovery intervention.
• Maintain trackers for legal and recovery cases and follow up on pending actions.
• Support documentation required for recovery and legal processes.
• Ensure cases are escalated appropriately based on ageing, delinquency status, and defined escalation matrices.
• Maintain a working understanding of legal and regulatory mechanisms applicable to collections and recoveries.

• Support FCU/RCU and investigation activities wherever required
• Review identified early-default or suspicious cases for possible fraud indicators
• Coordinate with RCU/verification agencies for field verification and investigation requirements
• Support pre- and post-disbursement verification activities based on defined sampling parameters
• Highlight unusual customer or repayment patterns to the relevant Risk/FCU teams

Compliance & Governance

• Ensure collection activities adhere to Kuhoo's policies, SOPs, and applicable regulatory requirements
• Ensure appropriate and professional customer communication across all collection channels
• Maintain proper documentation and audit trails for collection and recovery activities
• Ensure adherence to prudent social, ethical, and legal norms during customer interactions
• Participate in periodic training and process-update sessions on collections, recovery, compliance, and customer handling.

What are we looking for?

Must-have

• Hands-on experience managing or monitoring retail lending collections
• 3–5 years of experience in Collections, flows, and recoveries within Banks, NBFCs, Fintechs, or other Financial Services organisations
• Strong analytical skills with the ability to work with collection MIS and portfolio data
• Good working knowledge of Excel / PPT and data management
• Strong communication and stakeholder-management skills

Should-have

• Experience coordinating with external collection or recovery agencies
• Experience handling unsecured lending portfolios.

Qualification & Experience

• Graduate/Postgraduate degree in Finance, Commerce, Business Administration, or a related field
• MBA or relevant finance qualification will be preferred
• 3–5 years of relevant experience in retail collections and recovery across various buckets / DPDs

Compensation

The compensation includes a competitive package aligned with experience and market standards.

We welcome applications from all identities and walks of life and are committed to building an inclusive workplace. We can’t wait to hear from you!