Collection Agent

IDFC FIRST Bank; Nabha; On-site; INR 2,00,000 - 3,00,000; Full time

Job summary

A leading financial institution in Nabha is seeking a Collection Agent to manage debt collections and provide excellent customer service. The ideal candidate will have strong communication skills and experience in cash collection. A high school diploma is required, and previous banking experience is a plus. This is a full-time on-site role offering an annual CTC of 2 lakh to 3 lakh with additional incentives.

Qualifications

• Must possess effective communication and customer service skills.
• Previous experience in banking or related field is a plus.
• Additional qualifications in finance or customer service are beneficial.

Responsibilities

• Manage debt collections from customers.
• Maintain effective communication and provide customer service.
• Handle cash collections and collaborate with finance team.

Skills

Debt Collection and Cash Collection skills

Effective Communication and Customer Service skills

Basic knowledge of Finance

Strong interpersonal skills

Education

High school diploma or equivalent

Job description

Overview

We need a collection agent for Nabha branch. Annual CTC 2 lakh to 3 lakh per annum. Plus milestone incentive and basic incentive. First preference: DRA-qualified and experienced candidates.

Company Description

IDFC FIRST Bank, formed in December 2018 through the merger of IDFC Bank and Capital First, commenced commercial banking operations in 2016. Guided by ethical, customer-friendly, digital, and socially responsible principles, the bank offers a wide range of services including Retail, MSME, Rural, Startups, Wealth Management, Deposits, and more. IDFC FIRST Bank is committed to ethical banking, ensuring a customer-friendly approach with simplified legal jargon and zero fees on all savings account services. Known for its technology-led banking, the highly-rated mobile app provides seamless services to over 40 million customers.

Role Description

This is a full-time, on-site role for a Collection Agent located in Nabha. The Collection Agent will be responsible for managing debt collections from customers, maintaining effective communication, providing customer service, and handling cash collections. The role also includes collaborating with the finance team to ensure accurate and timely collections.

Qualifications

• Debt Collection and Cash Collection skills
• Effective Communication and Customer Service skills
• Basic knowledge of Finance
• Strong interpersonal skills and ability to work on-site
• Previous experience in banking or a related field is a plus
• High school diploma or equivalent; additional qualifications in finance or customer service are beneficial