COE - Strategy & Operations Analyst

Salesforce; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Work-life balance resources

Data-driven decision tools

Job summary

Salesforce is seeking a Strategy & Operations Analyst to run a centralized Center of Excellence. In this role, you will manage program performance, create dashboards, and drive insights to improve deal adoption around the world.

The ideal candidate has 2+ years of experience in operations or PMO roles, strong analytics skills, and exceptional stakeholder management abilities. The position offers opportunities for professional growth and contribution to a high-performing team.

Qualifications

• 2+ years in operations, PMO, consulting, or services support function.
• Strong experience with reporting and analytics (Tableau, dashboards).
• Program management at global scale.

Responsibilities

• Own COE Program Management, Performance & Reporting.
• Build and manage dashboards to track adoption of CoE standards.
• Provide clear, regular reporting to leadership.

Skills

Operations

Reporting and analytics

Program management

Stakeholder management

Tools

Tableau

Dashboards

Job description

Salesforce is the #1 AI CRM, where humans and agents drive customer success together. We are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Overview

CoE - Strategy & Operations Analyst

Salesforce Professional Services is building a centralized Center of Excellence to standardize how deals are scoped, estimated, and delivered globally. This role is responsible for running the CoE as a measurable, high‑performing system.

Core Responsibilities

• Own COE Program Management, Performance & Reporting.
• Build and manage dashboards to track adoption of CoE standards, usage of tools and agents, deal cycle time improvements, margin and quality impact.
• Provide clear, regular reporting to leadership.
• Measure field penetration across regions (AMER, EMEA, APAC), P&Ls, and product lines; identify gaps and drive actions to improve penetration.
• Run the CoE Operating Model: manage the roadmap and priorities, track execution across all initiatives, ensure alignment between standards, tools, and field adoption.
• Manage the knowledge lifecycle: keep playbooks, templates, and standards up to date, easy to find, and used by the field; turn delivery learnings into updated standards.
• Capture and drive continuous improvement: collect feedback, identify patterns and recurring issues.
• Feed insights back into standards and tools, support deal flow & operations, ensure CoE processes do not slow down deals, monitor and fix bottlenecks quickly.
• Act as the central coordination point across peer organizations (Global Delivery Centers, practices, delivery innovation, governance) to align reporting and ensure delivery data is consistent and actionable.

What Success Looks Like

• Clear visibility into CoE adoption across all regions and P&Ls.
• High usage of tools and standards by the field.
• Measurable improvements in deal velocity, estimation accuracy, margin predictability, and fast identification and resolution of adoption gaps.

Minimum Requirements

• 2+ years in operations, PMO, consulting, or services support function.
• Strong experience with reporting and analytics (Tableau, dashboards).
• Program management at global scale.
• Ability to translate data into clear business insights.
• Experience working with global teams, including GDC.
• Strong coordination and stakeholder management skills.

What Kind of Person Succeeds Here

• Curious.
• Obsessed with data, clarity, and outcomes.
• Strong operator who drives execution.
• Can identify problems quickly and act on them, escalating as needed.
• Keeps teams aligned without creating bureaucracy.
• Focuses on adoption and real impact, not just process.

A Day in the Life

Your typical day starts with reviewing dashboards to understand where CoE standards and tools are being used and where they are not. You follow up on gaps in specific regions or teams, work with stakeholders to resolve adoption issues, and ensure ongoing initiatives are on track. You spend time turning data into clear insights for leadership and collecting feedback from the field to improve how the CoE operates. Your focus is always on one question: is the CoE actually making the field faster, better, and more consistent?

Benefits

When you join Salesforce, you’ll have limitless opportunities to balance work and life. Our benefits and resources support you to find balance and be your best. Our AI agents accelerate your impact so you can do your best. Together we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Equal Opportunity Employer Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.