CMS-Senior-Entra IGA-SAP IDM

EY; Thiruvananthapuram; On-site; INR 3,000,000 - 4,200,000; Full time

Job summary

EY is seeking a Senior Consultant to lead SAP IDAM Operations. You will provide expert L2/L3 support, manage identities and access rights, and optimize system performance within SAP IDAM.

The role requires collaboration with IT and security teams to ensure security policy compliance and to drive remediation and process improvements. You will develop and maintain SAP IDAM policy documentation, user guides, and training materials, while mentoring junior staff and contributing to automation

Qualifications

• SAP IDAM experience with operations focus, including provisioning and deprovisioning.
• Experience in managing user identities and access rights in SAP IDAM.
• Knowledge of RBAC and MFA deployment and security controls.
• Familiarity with security policies and regulatory compliance.
• Ability to develop policy docs, guides, and training materials.
• Proven ability to lead, mentor, and guide junior staff.
• Strong analytical, problem-solving, and incident-management skills.
• Experience in monitoring SAP IDAM performance and logs.
• Proactive approach to security reviews and audits.
• Cross-functional collaboration with IT and security teams.
• Scripting/automation skills to streamline operations.
• Excellent written and verbal communication.

Responsibilities

• Provide expert L2/L3 support for SAP IDAM issues and outages.
• Lead provisioning and deprovisioning of user access in SAP IDAM.
• Monitor SAP IDAM system performance and logs; optimize as needed.
• Collaborate with IT and security teams to ensure policy compliance.
• Develop SAP IDAM policy docs, user guides, and training materials.
• Conduct regular security reviews and remediation for SAP IDAM configurations.
• Drive security measures including RBAC and MFA deployment.
• Manage tickets and service requests; mentor junior staff.
• Stay updated on SAP IDAM features and participate in knowledge sharing.
• Provide strategic feedback to improve efficiency of the service.
• Liaise with SAP support and vendors to resolve complex issues.
• Identify automation opportunities to streamline processes.

Skills

SAP IDAM

L2/L3 Support

RBAC

MFA

Leadership

Mentoring

Security Policies

Troubleshooting

Communication

Education

Bachelor's degree in Computer Science / IT / Cybersecurity

Tools

ABAP

PowerShell

Python

Job description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Cyber Managed Service – Senior Consultant - SAP IDAM Operations

We are seeking an experienced and knowledgeable Senior Consultant for SAP IDAM (Identity and Access Management) Operations to join our team. The ideal candidate will have a strong background in operations support, with extensive experience in managing and optimizing SAP IDAM solutions. This role will involve leading operational initiatives, providing expert guidance, and ensuring the security and efficiency of our identity and access management processes within the SAP environment

Key Requirements / Responsibilities:

• Provide expert L2 and L3 support for SAP IDAM-related issues, including troubleshooting complex user access problems, role management challenges, and system outages.
• Lead the management of user identities and access rights within the SAP IDAM platform, ensuring accurate and timely provisioning and deprovisioning of access.
• Oversee the monitoring of SAP IDAM system performance and logs, proactively identifying and addressing potential issues before they impact users and implementing performance optimization strategies.
• Collaborate with IT and security teams to ensure compliance with security policies and procedures related to identity and access management and recommend improvements as necessary.
• Develop and maintain SAP IDAM policy documentation, user guides, and training materials to support end-users and promote best practices across the organization.
• Conduct regular security reviews and audits of SAP IDAM configurations to ensure alignment with industry standards and compliance requirements and drive necessary remediation efforts.
• Drive the implementation of security measures, including role-based access control (RBAC) and Multi-Factor Authentication (MFA), to enhance the security posture of user accounts.
• Manage the resolution of tickets and service requests related to SAP IDAM, prioritizing based on impact and urgency, and mentoring junior staff in troubleshooting techniques.
• Stay updated on new SAP IDAM features and updates, participating in relevant training and knowledge-sharing sessions to maintain expertise in the platform and share insights with the team.
• Provide strategic feedback and suggestions to improve the efficiency and effectiveness of the SAP IDAM service, including identifying automation opportunities and process enhancements.
• Liaise with SAP support and third-party vendors as needed to resolve complex issues and maintain system stability, ensuring high levels of service delivery.

Preferred Skills:

• Advanced knowledge of SAP IDAM solutions, with relevant certifications such as SAP Certified Technology Associate - Identity Management.
• Proven experience in managing complex SAP environments, including components such as User Provisioning, Role Management, and Access Control.
• Strong understanding of network security, identity and access management (IAM), and related technologies (e.g., SIEM, firewalls, multi-factor authentication).
• Expertise in scripting and automation (e.g., ABAP, PowerShell, Python) to streamline operations and incident response.
• Excellent analytical, problem-solving, and decision-making skills.
• Leadership qualities and experience in mentoring or managing junior staff.
• Strong communication and presentation skills, with the ability to convey technical information to non-technical stakeholders.
• Familiarity with compliance frameworks and regulations related to identity and access management (e.g., GDPR, SOX, HIPAA).
• Experience with integration of SAP IDAM with other security tools and platforms to enhance overall security posture.

Education:

• Bachelors degree in computer science, Information Technology, Cybersecurity, or a related field.

Work Requirements:

• Willingness to travel as required
• Willingness to be on call support engineer and work occasional overtime as required
• Willingness to work in shifts as required

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