CMS-Senior-AD-Azure AD

EY; Dadri; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

EY seeks a Senior Azure AD Operations Support Analyst to secure and optimize identity and access management across the enterprise. You will manage Azure AD, provisioning, approvals, and access reviews, while mentoring junior staff and driving improvements.

You will collaborate with IAM engineering, align with security policies, and provide on-call support, with willingness to travel and work shifts as required.

Qualifications

• Extensive experience in IAM operations with emphasis on Azure AD and Microsoft identity solutions.
• Proven ability in incident management and problem solving within IAM contexts.
• Strong understanding of cloud security, IAM protocols and regulatory needs.

Responsibilities

• Oversee the operational management of Azure AD services with high availability and performance.
• Lead resolution of complex Azure AD incidents and service requests with expert guidance.
• Develop, maintain and enforce procedures and documentation for IAM operations.
• Collaborate with IAM engineering to support Azure AD solutions and integrations.
• Perform regular health checks, monitor performance, and plan capacity.
• Coordinate with IT and security to align IAM ops with policies and compliance.
• Mentor junior analysts and contribute to their development.
• Manage Azure AD features like conditional access, MFA, and PIM.
• Drive automation and process improvement to boost IAM efficiency.
• Act as escalation point for high-impact issues and provide strategic recommendations.
• Lead monitoring, user provisioning, access reviews and troubleshooting tasks.
• Maintain disaster recovery plans and production readiness for identity services.
• Work with IAM engineering to transition features into production and audit for gaps.

Skills

Azure AD

IAM operations

Incident management

Troubleshooting

Leadership

Stakeholder management

Education

Bachelor's degree in computer science, information technology, cybersecurity, or a related field

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Global Managed Service – Identity and access Management – Senior

As a Senior Azure AD Operations Support Analyst, you will be responsible for ensuring the smooth and secure operation of Azure Active Directory (Azure AD) services within the organization. Your expertise in Azure AD will be vital in maintaining, troubleshooting, and optimizing identity and access management (IAM) services to support business continuity and compliance

Key Requirements / Responsibilities:

• Oversee the operational management of Azure AD services, ensuring high availability, reliability, and performance.
• Lead the resolution of complex Azure AD incidents and service requests, providing expert support and guidance.
• Develop, maintain, and enforce operational procedures and documentation for Azure AD management.
• Collaborate with IAM engineering and architecture teams to support the implementation of Azure AD solutions and integrations.
• Perform regular system health checks, monitor Azure AD performance, and conduct capacity planning.
• Coordinate with IT and security teams to ensure IAM operations align with security policies, compliance standards, and best practices.
• Mentor junior operations support analysts and contribute to their professional development.
• Manage Azure AD features such as conditional access, multi-factor authentication (MFA), and privileged identity management (PIM).
• Drive automation and process improvement initiatives to enhance IAM operational efficiency.
• Act as an escalation point for high-impact operational issues and provide strategic recommendations for Azure AD enhancements
• Lead operational support tasks, including system monitoring, user provisioning, access reviews, and troubleshooting.
• Implement and maintain operational procedures and documentation for identity services, including disaster recovery plans.
• Collaborate with the IAM engineering team to transition new features and services into production, ensuring operational readiness.
• Conduct regular operational reviews and audits to identify and remediate potential security gaps or inefficiencies.
• Drive the automation and optimization of operational processes to enhance system reliability and reduce manual workload.
• Mentor junior operations analysts and contribute to the development of training materials and best practices

Preferred Skills:

• Extensive experience in IAM operations, with a strong emphasis on Azure AD and related Microsoft identity solutions.
• Demonstrated experience in operational support, incident management, and problem-solving within an IAM context.
• In-depth knowledge of cloud security, IAM protocols, and regulatory compliance requirements.
• Strong analytical, troubleshooting, and decision-making skills.
• Excellent communication and leadership abilities, with a track record of successful stakeholder management.
• Relevant certifications such as Microsoft Certified: Identity and Access Administrator Associate, ITIL, or similar

Education:

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.

Work Requirements:

• Willingness to travel as required
• Willingness to be on call support engineer and work occasional overtime as required
• Willingness to work in shifts as required

EY | Building a better working world

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Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.