CMS-Manager-AD-Azure AD

EY; Mumbai; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

EY in Mumbai seeks a Manager to lead Identity and Access Management engagements. You will oversee delivery, governance, KPIs and reporting, while coordinating with clients and internal teams to ensure smooth operations.

Ideal candidates have ITIL certification, strong security fundamentals, and proven leadership. You will mentor staff, manage priorities, and drive process improvements across multiple IAM projects in a fast-paced environment.

Qualifications

• Bachelor's degree required in a relevant field.
• Strong understanding of IAM concepts, access governance, and data quality.
• Excellent communication, analytical thinking and judgment.
• Experience in defining requirements, system design, and software development.

Responsibilities

• Lead IAM engagements, manage project KPIs, SLAs and reporting.
• Identify improvement opportunities and track to closure.
• Guide governance, status reporting to stakeholders, and client relationships.
• Mentor staff, prioritize tickets, and manage team capacity.
• Transition delivery and support postproduction as needed.
• Proven leadership with problem-solving and decision-making abilities.

Skills

IAM

ITIL

Leadership

Stakeholder management

Pre-sales

Project governance

Security fundamentals

Data security

Education

Bachelor's Degree

Tools

SailPoint

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Managed Service – Identity and access Management - Manager

Key Responsibilities and Accountabilities:

• Strong experience in delivering Identity and Access management support engagements
• Understanding of the compliance framework from the Identity Management perspective
• Experience managing project KPIs, SLAs and report on Managed Services performance KPIs
• Identify the improvement opportunities to solve customer pain points and track them to closure
• Strong record of driving projects to improve operations and support-related processes and the right technical support experience
• Must be able to thrive in a fast-paced, high-energy environment
• Work with the customer and team to prioritize tickets and manage the overall capacity of the team
• Manged Services experience handling multiple projects in shared resource model
• Assist in log monitoring, alert and dashboard maintenance, and training of support staff
• Preferably ITIL Certified with experience in transitioning the project delivery and taking over postproduction support
• Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities
• Setup project governance with experience in preparing and presenting Daily, weekly, and monthly status reports to stakeholders
• Prior experience in IAM solution design, development, and implementation experience preferably Sail Point Identity product
• Effort estimation experience for Identity and Access management support engagements
• Act as a trusted advisor to the team, creating a positive and supportive work environment
• Review of security internal control procedures.
• Experience managing senior-level client relationships
• Experience presenting to clients or other decision makers to present and sell ideas to various audiences
• Pre-sales, proposal and RFP experience is added advantage
• Well-grounded technical know-how in IT Security (network, OS, databases, web technologies, application development)
• Coordination, review, and implementation of other requests such as:
• Demonstrable experience of strategic and tactical thinking and working in information sensitive business(es)
• High degree of empathy, assertiveness, and persuasiveness and potential to lead small teams
• Manage all team HR functions including hiring, training, planning and assigning work, coaching and development, talent and performance management and conducting annual reviews

Qualifications

• Bachelor's Degree required
• Understanding Data integration, Data Quality, data architecture and Master Data Management, project life cycle Phases, best practices, and processes
• Good understanding of Access Governance, Data Quality, and its various aspects
• Excellent communication skills, analytical ability, strong judgment, management skills
• Requirements definition, system design, and software development

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