CMS-Manager-AD-Azure AD

EY; Chennai District; On-site; INR 2,800,000 - 4,200,000; Full time

Job summary

EY is seeking a Manager in Identity and Access Management to lead IAM delivery with a focus on governance, security, and client satisfaction. The role emphasizes managing cross-functional teams, driving process improvements, and ensuring high-quality service delivery.

Ideal candidates will bring strong leadership, deep IAM expertise, and experience in transitioning projects into production, with a track record of collaborating with senior stakeholders across client organizations.

Qualifications

• Bachelor's Degree required.
• Understanding of Data integration, Data Quality, data architecture and Master Data Management.
• Good understanding of Access Governance and data quality aspects.
• Excellent communication, analytical ability, strong judgment and management skills.
• Requirements definition, system design and software development.

Responsibilities

• Deliver Identity and Access management support engagements.
• Understand the compliance framework from Identity Management perspective.
• Manage project KPIs, SLAs and report on Managed Services performance KPIs.
• Identify improvement opportunities and track to closure.
• Lead projects to improve operations and support-related processes.
• Coordinate with customer and team to prioritize tickets and manage capacity.
• Oversee multiple IAM projects in a shared resource model.
• Assist in log monitoring, alert/dashboard maintenance, and staff training.
• Possess ITIL certification and experience in transitioning delivery and postproduction support.
• Review security internal control procedures and manage senior client relationships.

Skills

IAM expertise

Leadership

Stakeholder management

Project KPI/SLAs

Pre-sales experience

Education

Bachelor's Degree

Tools

SailPoint Identity

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Managed Service – Identity and access Management - Manager

Key Responsibilities and Accountabilities:

• Strong experience in delivering Identity and Access management support engagements
• Understanding of the compliance framework from the Identity Management perspective
• Experience managing project KPIs, SLAs and report on Managed Services performance KPIs
• Identify the improvement opportunities to solve customer pain points and track them to closure
• Strong record of driving projects to improve operations and support-related processes and the right technical support experience
• Must be able to thrive in a fast-paced, high-energy environment
• Work with the customer and team to prioritize tickets and manage the overall capacity of the team
• Manged Services experience handling multiple projects in shared resource model
• Assist in log monitoring, alert and dashboard maintenance, and training of support staff
• Preferably ITIL Certified with experience in transitioning the project delivery and taking over postproduction support
• Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities
• Setup project governance with experience in preparing and presenting Daily, weekly, and monthly status reports to stakeholders
• Prior experience in IAM solution design, development, and implementation experience preferably Sail Point Identity product
• Effort estimation experience for Identity and Access management support engagements
• Act as a trusted advisor to the team, creating a positive and supportive work environment
• Review of security internal control procedures.
• Experience managing senior-level client relationships
• Experience presenting to clients or other decision makers to present and sell ideas to various audiences
• Pre-sales, proposal and RFP experience is added advantage
• Well-grounded technical know-how in IT Security (network, OS, databases, web technologies, application development)
• Coordination, review, and implementation of other requests such as:
• Demonstrable experience of strategic and tactical thinking and working in information sensitive business(es)
• High degree of empathy, assertiveness, and persuasiveness and potential to lead small teams
• Manage all team HR functions including hiring, training, planning and assigning work, coaching and development, talent and performance management and conducting annual reviews

Qualifications

• Bachelor's Degree required
• Understanding Data integration, Data Quality, data architecture and Master Data Management, project life cycle Phases, best practices, and processes
• Good understanding of Access Governance, Data Quality, and its various aspects
• Excellent communication skills, analytical ability, strong judgment, management skills
• Requirements definition, system design, and software development

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.