Cms IT Services Pvt Ltd Looking for Desktop Support Engineer L2 at Navi Mumbai, Maharashtra

Cms IT Services Pvt Ltd; Navi Mumbai; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking a Desktop Support Engineer L1 to join their dynamic team. This role is perfect for individuals with 1-3 years of experience in IT support, who are eager to assist clients with troubleshooting hardware and software issues. You'll be responsible for installing and maintaining systems, providing training, and ensuring client satisfaction. The company offers a supportive environment with various shifts and attractive benefits, making it an exciting opportunity for growth and development in the IT sector. If you are passionate about technology and client service, this is the role for you!

Benefits

Leave encashment

Life insurance

Paid sick time

Paid time off

Provident Fund

Qualifications

• 1-4 years of experience in desktop support or IT.
• Strong communication skills and troubleshooting abilities.

Responsibilities

• Respond to client support requests and troubleshoot issues.
• Install and maintain hardware, software, and peripherals.
• Provide basic training in computer operation.

Skills

Troubleshooting hardware and software

Excellent communication skills

Networking and connection issues

Installing and maintaining hardware

Operating systems installation and upgrade

Education

Bachelor's degree in IT or related field

Tools

Computer peripherals

Job description

Desktop Support Engineer L1 (Experience: 1-3 years)

Responsibilities:

• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Traveling to the client’s location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Completing job reports and ordering supplies.

Minimum Requirements:

• 1-4 years of experience.
• Excellent communication skills required.

Job Type: Full-time

Salary: ₹15,000.00 – ₹30,000.00 per month

Benefits:

• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Rotational shift

Ability to commute/relocate:

• Navi Mumbai – Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• IT: 1 year (Preferred)
• Total work: 1 year (Preferred)