Cluster Manager - TW Loans

SkillLabs; Chennai District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

SkillLabs in Chennai, India, seeks a seasoned Retail Finance Lending leader to drive month-on-month TWL loan disbursals with a focus on quality and quantity. You will strengthen dealer presence, map competition, and guide a team to achieve budgets while ensuring customer satisfaction and timely collections.

The role requires 8-12 years in retail finance lending, strong dealer management, and stakeholder handling skills, with a passion for SME/startup opportunities and multi-tasking ability.

Qualifications

• 8-12 years of Retail Finance Lending (TW) experience.
• Prior experience in managing dealer management is a must.
• Strong demonstrated performance and delivery in previous assignments.
• Strong understanding of Industry and customer-oriented behaviour.
• Multi-tasking and multiple stake holder management.
• Self-motivated and passionate about SME and Start up opportunity.

Responsibilities

• Deliver month on month targets of TWL Loan Disbursals, focusing on quality and quantity of Two-Wheeler, Cross Sell loans in given Cluster.
• Develop strategies and business plans for further growth of the Organisation's business in his/her assigned Cluster.
• Ensure the Organisation's presence in all potential dealerships/outlets in the Cluster.
• Competition mapping, keeping track of competition in market & be updated on all market trends.
• Maintaining relationships with key channel partners/Dealers.
• Monitoring the schemes, Team performance, training and managing Territory Managers. Gate keeper of processes at the ground . Ensuring quality of sales and collection
• Resolving Customer escalations and grievances
• Cluster level achievements of budgeted numbers, in line with company budgets.
• Responsible for hiring, managing and motivating the Team and Individual performance
• Abide by laid down companies' policies and processes

Skills

Retail finance lending (TW)

Dealer management

Team management

Stakeholder management

Job description

Roles and Responsibilities :-

• Deliver month on month targets of TWL Loan Disbursals, focusing on quality and quantity of Two-Wheeler, Cross Sell loans in given Cluster
• Developing strategies and business plans for further growth of the Organisation's business in his/her assigned Cluster.
• Ensure the Organisation's presence in all potential dealerships/outlets in the Cluster.
• Competition mapping, keeping track of competition in market & be updated on all market trends.
• Maintaining relationships with key channel partners/Dealers.
• Monitoring the schemes, Team performance, training and managing Territory Managers. Gate keeper of processes at the ground . Ensuring quality of sales and collection
• Resolving Customer escalations and grievances
• Cluster level achievements of budgeted numbers, in line with company budgets.
• Responsible for hiring, managing and motivating the Team and Individual performance
• Abide by laid down companies' policies and processes

Candidate Profile Required :-

• 8-12 years of Retail Finance Lending (TW) experience.
• Prior experience in managing dealer management is a must
• Should have strong demonstrated performance and delivery in previous assignments
• Strong understanding of Industry and persuasive, customer - oriented behaviour.
• Multi-tasking and multiple stake holder management.
• Should be Self-motivated, and passionate about SME and Start up opportunity.