Cluster Manager, Enterprise Sales - Bank & Direct

Razorpay; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Razorpay is seeking a Regional Manager / Cluster Manager for Razorpay POS to drive offline sales and expand payment solutions across a defined geographical region. You will lead an ambitious sales team, nurture merchant relationships, and collaborate with cross-functional partners to accelerate device deployment and revenue growth.

The ideal candidate has 10–12 years in B2B payments or offline POS, a proven track record of closing high-value deals, and expertise with CRM platforms and data

Qualifications

• 10–12 years of proven experience in B2B sales, merchant acquiring, offline payments/POS, or the payments industry.
• Strong track record of driving revenue growth, managing enterprise relationships, and achieving high-value targets.
• Strong business acumen, negotiation skills, and ability to build strategic alliances with enterprise merchants.
• Proficiency with AI-driven CRM platforms, sales analytics tools, and automated performance tracking.
• Experience with Salesforce or similar CRM tools and data visualization platforms.

Responsibilities

• Formulate and execute regional sales strategies to drive merchant acquisition and device deployment across retail, enterprise, and SME segments.
• Lead and scale a high-performing team of territory/area sales managers to exceed regional revenue quotas.
• Own the region's P&L, optimize customer acquisition costs, and maximize device activity and transaction volumes.
• Build strategic relationships with channel partners, distributors, and enterprise clients to unlock offline payment opportunities.
• Analyze market trends and competitor activities to adapt strategies and improve market share.

Job description

Razorpay is one of India's leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we've since grown into a fintech powerhouse driving India's digital payment revolution.

Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.

From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech

Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia.

Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India's unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you're curious, you'll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say "thank you." Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you'll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.

The Role

As a Regional Manager / Cluster Manager for Razorpay POS, you will drive offline sales and point-of-sale payment solutions across a designated geographical region as an individual contributor. This role focuses on accelerating merchant acquisition, expanding offline device deployment, and achieving regional revenue targets through direct business development and strategic merchant engagement. You will work closely with cross-functional teams to strengthen Razorpay's presence in the offline payments and POS ecosystem while building strong relationships with merchants, channel partners, and enterprise clients.

Roles & Responsibilities

• Formulate and execute comprehensive regional sales strategies to drive merchant acquisition and scale Razorpay POS device deployment across retail, enterprise, and SME segments.
• Lead, mentor, and scale a high-performing team of territory and area sales managers to consistently exceed regional revenue and portfolio growth quotas.
• Drive end-to-end accountability for the region's P&L, optimizing customer acquisition costs and maximizing device active rates and transaction volumes.
• Establish and leverage strategic relationships with key channel partners, distributors, and enterprise clients to unlock new offline payment opportunities.
• Analyze market trends, competitor activities, and real-time transaction data to adapt regional strategies and improve market share.

Mandatory Qualifications

• 10–12 years of proven experience in B2B sales, merchant acquiring, offline payments/POS, or the payments industry,
• Strong track record of independently driving revenue growth, managing key enterprise/client relationships, and consistently achieving high-value sales targets across assigned regions or markets.
• Strong business acumen, negotiation expertise, and the ability to build strategic alliances with enterprise merchants and channel partners.
• Proficiency in utilizing AI-driven CRM platforms, sales analytics tools, and automated performance tracking systems to optimize regional sales velocity, detect churn risks, and improve forecast accuracy.
• Expertise in Salesforce (or similar enterprise CRM tools) and advanced data visualization platforms for rigorous pipeline management.

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

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