Cluster Manager - DSMG

Tata Capital; Thane; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Tata Capital is hiring for a collections-focused role in Thane, Maharashtra. The incumbent will manage area-wise collections, improve recovery metrics, and coordinate with legal teams to leverage SARFESI/court processes. The job emphasizes adherence to SLAs, vendor payouts, and proactive outreach to reduce NPAs.

The ideal candidate holds a Post Graduate/Graduate degree, with experience in collections or a related finance field, and will engage with clients and field staff to optimize outcomes.

Qualifications

• Post Graduate/Graduate in any discipline required.

Responsibilities

• Handle collections for assigned area and meet targets on resolution, flows, credit cost and roll rates.
• Oversee court receivers processing; track delinquency, nonstarters and ensure timely resolutions within defined TAT.
• Coordinate with field teams, ensure SLA adherence and maintain documentation for legal proceedings.

Education

Post Graduate/Graduate in any discipline

Job description

Responsibilities

• Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket). Ensure that the NPAs are kept within assigned budget and active efforts are made to minimize it. Increase the fee income / revenue and develop intiatives to control and reduce the amount of vendor payouts. Conduct asset verifications and possession as per SARFESI / Section through court receivers.
• Process through court receivers. Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters. Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT. Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting. Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force. Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA. Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high ticket accounts.
• Qualification : Post Graduate/Graduate in any discipline

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