Cluster Manager-Axis-Trivandrum

Aditya Birla Sun Life Insurance; Kerala; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Aditya Birla Sun Life Insurance seeks a Cluster Manager Axis Bank to drive insurance business through assigned relationship/channel partners. You will ensure pre- and post-sales support, manage relationships across multiple branches of Axis Bank, and strive for consistent quarterly growth in premiums and persistency.

The role requires coordinating with bank partners, delivering training, and maintaining high service levels to achieve top-line targets while optimizing product mix across

Responsibilities

• Achieve targets (premium & revenue) and contribute to overall company growth.
• Maintain continuous interaction with channel partners (multiple branch heads of the bank).
• Map key decision makers and ensure information sharing with RH/ZH.
• Ensure smooth execution of sales and service processes to maximize business potential.
• Identify training needs for in-house and channel partner teams.

Job description

Job Description

2-BAN.SL.1.1.1 BSLI – Confidential

HayGroup ??

1

Job Title

Cluster Manager Axis Bank

Function

Axis Branch Banking

Department

Axis Channel

Reporting To

(Title)

Circle Relationship Head Axis Bank

Job Band JB 10

Superior’s Superior

(Title)

Zone Relationship Head – Relationship Axis

Unit

Birla Sun Life Insurance

Location

Zone Office

Business

Life Insurance

Date

February 9th 2018

2-BAN.SL.1.1.1 BSLI – Confidential

Job Description

HayGroup ??

2

Job Purpose

To derive Insurance Business from assigned Relationship/Channel partner in an area or zone, to convince the relationship so they can convince their customer to invest in Birla Sunlife Insurance. To ensure all the pre and post sales support and services to the relationship as well as to the clients along with the team dedicated to the relationship. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter.

Dimensions

What are the areas (in quantitative terms) the job has an impact on?

Dimension Remarks

Manpower (Nos.) 10-11 depending Branch Spread

Business Impact Xxx

Target - (Individual )

Annualized Premium (AVG)– 5-10 Cr

Complete accountability of the Sales Target of the Vertical which has a direct impact on the Relationship’s top-line target.

Customer Complaints 0 Customer Complaints

At HDFC Customer Complaints are critical and hence every vertical head will look personally

Persistency

80% Premium Persistency

80% Policy Persistency

Drive 13 month Rolling Premium Persistency

Job Context & Major Challenges

(What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone?

Key Challenges for the role –

• Market Volatility as BSLI predominantly sell unit linked policies
• High dependency on Axis Branch Banking Model in Open Architecture who may have their own priorities so alignment is the key.
• Balancing between the process requirement and expectations of the Channel partners

Principal Accountabilities

Accountability Supporting Actions

Achieve Targets (Premium & Revenue) in order to contribute in overall growth of the company

Continuous interaction with the channel partners ( Multiple Branch Heads of the Bank)

Mapping all the key decision makers and

2-BAN.SL.1.1.1 BSLI – Confidential

Job Description

HayGroup ??

3

ensuring that the same information is shared

with the RH/ZH

Aggressively downloading all the RnR activities

running by the organisation.

Create Innovative ways to have Branch Activities to increase the customer penetration

Executes smooth function of the sales and other processes in order to maximise business potential.

Communicate any process change or change in any rules and regulations by the help of different training module.

Ensure that actual sales and service aspects including sales calls, issuance and complaint handling are carried out without any blocks

Relation Ship Management: Open Architecture

To Handle Bank customers requirements with the best services and products ranges

To be equipped with insurance and Bank Products knowledge

To manage the relationship at all the levels to have the desire out-puts.

Building new business opportunities within the allocated area/relationships in order to maximise the productivity / Top Line

Identify innovative methods working with the relationship to enhance penetration of the database

FLS Review Mechanism to have 40% Activation with 2 Case / Active @ 50K ATS to be focused

Ensure Product Mix - Trad 50% : ULIP 40% : Term 10% 15% Business More than Max Provide inputs for new products & Sales Pitch, basis an indepth understanding of Channel needs

Identify training needs for the in-house and channel partner team

Execute the right method of business acquisition in order get the profitable mix for the organisation

Scrutinise the business on regular basis and give the relevant information to superiors

Interact with the customers through welcome calls Achieve Persistency targets as per the company norms so that renewals take place on time

Communicate with customers and resolve queries as and when required to ensure that renewal takes place on time

2-BAN.SL.1.1.1 BSLI – Confidential

Job Description

HayGroup ??

4

Relationships (If Applicable)

Internal Frequency Nature Support Executive’s Trainers HR Issuance Coordinator Client Service Daily Monthly As and When

Required Daily As and When To Log-in and receipting Policies. For arranging trainings for the team as well as for the relationships. Mainly recruitments and man power related issues. To Ensure the policies are Issued on time. Service related issues.

External Frequency Nature Relationship Daily Business Development and to ensure the smooth sailing,

Organizational Relationships (Separate Annexure to be Attached)

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