Cluster Manager - Axis- Bongaigaon

Birla Carbon; Bongaigaon; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading company in insurance and financial services is seeking a Cluster Manager for Bongaigaon. This role involves managing relationships with channel partners, achieving sales targets, and driving business growth. The ideal candidate will have a strong background in sales and relationship management, with the ability to create innovative solutions for customer engagement. This position requires a proactive approach to managing client queries and ensuring timely resolution. Competitive package offered for the right candidate.

Qualifications

• Experience in managing sales and achieving growth targets.
• Ability to work closely with channel partners.
• Strong understanding of insurance products.

Responsibilities

• Manage relationships with channel partners and clients.
• Achieve premium and revenue targets.
• Develop innovative strategies for customer penetration.

Skills

Sales Target Achievement

Relationship Management

Market Analysis

Innovative Thinking

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Cluster Manager - Axis- Bongaigaon

Designation : Manager

Job Description

To derive Insurance Business from assigned Relationship/Channel partner in an area or zone, to convince the relationship so they can convince their customer to invest in Birla Sunlife Insurance. To ensure all the pre and post sales support and services to the relationship as well as to the clients along with the team dedicated to the relationship. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter.

Dimensions

What are the areas (in quantitative terms) the job has an impact on?

• Manpower (Nos.)
• Business Impact
• Xxx
• Target - (Individual) Complete accountability of the Sales Target of the Vertical which has a direct impact on the Relationship’s top-line target.
• Customer Complaints
• 0 Customer Complaints
• At HDFC Customer Complaints are critical and hence every vertical head will look personally
• Persistency
• 80% Policy Persistency

(What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone?

• Market Volatility as BSLI predominantly sell unit linked policies
• High dependency on HDFC Branch Banking Model in Open Architecture who may have their own priorities so alignment is the key.
• Balancing between the process requirement and expectations of the Channel partners

Principal Accountabilities

Accountability

Responsibilities / Actions

• Achieve Targets (Premium & Revenue) in order to contribute in overall growth of the company
• Continuous interaction with the channel partners (Multiple Branch Heads of the Bank)
• Mapping all the key decision makers and ensuring that the same information is shared with the RH/ZH
• Aggressively downloading all the RnR activities running by the organisation.
• Create Innovative ways to have Branch Activities to increase the customer penetration

Executes smooth function of the sales and other processes in order to maximise business potential.

• Communicate any process change or change in any rules and regulations by the help of different training module.
• Ensure that actual sales and service aspects including sales calls, issuance and complaint handling are carried out without any blocks
• To Handle Bank customers requirements with the best services and products ranges
• To be equipped with insurance and Bank Products knowledge

To manage the relationship at all the levels to have the desire outputs.

Building new business opportunities within the allocated area/relationships in order to maximise the productivity / Top Line

• Identify innovative methods working with the relationship to enhance penetration of the database
• FLS Review Mechanism to have 40% Activation with 2 Case / Active @ 50K ATS to be focused
• Ensure Product Mix - Trad 50% : ULIP 40% : Term 10%
• 15% Business More than TATA Provide inputs for new products & Sales Pitch, basis an in-depth understanding of Channel needs
• Identify training needs for the in-house and channel partner team

Execute the right method of business acquisition in order get the profitable mix for the organisation

• Scrutinise the business on regular basis and give the relevant information to superiors
• Interact with the customers through welcome calls

Achieve Persistency targets as per the company norms so that renewals take place on time

• Communicate with customers and
• resolve queries as and when required to ensure that renewal takes place on time

Relationships (If Applicable)

Internal

Frequency

Nature

Support Executive’s

Trainers

HR

Issuance Coordinator

Client Service

Daily

Monthly

As and When Required

Daily

As and When Required

To Log-in and receipting Policies.

For arranging trainings for the team as well as for the relationships.

Mainly recruitments and man power related issues.

To Ensure the policies are Issued on time.

Service related issues.

External

Frequency

Nature

Relationship

Daily

Business Development and to ensure the smooth sailing,

Organizational Relationships

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