Cluster IT Manager

Hilton Worldwide Holdings Inc.; India; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Hilton Worldwide Holdings Inc. invites an experienced Cluster IT Manager to lead IT strategy and delivery across multiple hotel properties, ensuring alignment with area and corporate objectives while supporting day-to-day operations.

You will oversee network, system performance, security, and updates, coordinating with property teams to minimize downtime and deliver scalable hospitality technology. Mentorship and teamwork are essential.

Qualifications

• Diploma in Computer Science, Information Technology, or a related field.
• Relevant certifications (e.g., CompTIA, Cisco, Microsoft).
• Strong knowledge of hospitality systems and IT best practices.
• Leadership and project management skills.
• Experience with network administration, cybersecurity, and cloud solutions.
• Excellent troubleshooting and communication abilities.

Responsibilities

• Execute IT strategy and implementation across multiple properties, aligning with area, cluster, and corporate objectives.
• Enhance system performance and security by monitoring, diagnosing, and upgrading LAN/network servers and directory structures.
• Resolve technical challenges related to personal computing, software applications, and network connectivity; provide training and support.
• Ensure compliance with IT standards and HTN requirements; manage shared resources and backups.
• Lead technology projects including workstation/server refreshes, Wi-Fi, PBX, and point-of-sale installations within budget and timeframe.
• Support hotel operations by maintaining critical site systems and minimizing downtime.
• Inspire and develop the team through coaching, evaluations, and professional development.

Skills

Leadership

Project management

Troubleshooting

Communication

Network administration

Cybersecurity

Cloud solutions

Hospitality systems knowledge

Education

Diploma Computer Science/Information Technology/related field

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will design, implement, and maintain robust IT systems to enhance guest experiences and streamline operations. As a

Job Description

Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will design, implement, and maintain robust IT systems to enhance guest experiences and streamline operations. As a Cluster IT Manager, and services across multiple sites – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Execute IT strategy and implementation: Support the design and execution of IT initiatives across multiple properties, ensuring alignment with area, cluster, and corporate objectives in collaboration with the Area Director of Technology Services
• Enhance system performance and security: Monitor, diagnose, and adjust performance on LAN and network servers while managing upgrades, directory structures, and preventive maintenance to optimize security, compliance, and system reliability
• Resolve technical challenges: Identify and implement solutions to user concerns related to personal computing, software applications, and network connectivity, providing training and support to ensure a seamless technology experience.
• Ensure compliance with IT standards: Oversee the implementation, maintenance, and upgrades of IT infrastructure, ensuring compliance with Hilton Technology Network (HTN) standards and certification requirements, including managing shared technology resources and backup procedures
• Lead technology projects: Assist with the execution of major system implementations, including workstation and server refreshes, Wi-Fi, PBX, and point-of-sale installations, ensuring projects are completed on time, within budget, and with minimal operational disruption
• Support hotel operations: Work closely with property management to ensure smooth IT operations, maintain critical site systems, and troubleshoot issues efficiently to minimize downtime.
• Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In Addition, This Role Requires The Following Minimum Qualifications

• Diploma Computer Science, Information Technology, or a related field.
• Relevant certifications (e.g., CompTIA, Cisco, Microsoft).
• Strong knowledge of hospitality systems and IT best practices.
• Leadership and project management skills.
• Experience with network administration, cybersecurity, and cloud solutions.
• Excellent troubleshooting and communication abilities.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.