cluster it manager

Hilton; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Hilton Bengaluru is seeking a Cluster IT Manager to design, implement, and maintain robust IT systems across several properties. You will lead IT initiatives, secure networks, and ensure high availability of critical site systems while coordinating with Area Directors and property teams.

The role requires leadership, project management, networking, and cybersecurity expertise, with a focus on hospitality IT best practices. Diploma in CS/IT and relevant certifications are preferred.

Qualifications

• Diploma in CS/IT required or equivalent
• Certifications such as CompTIA, Cisco, and Microsoft are preferred
• Strong knowledge of hospitality IT systems and best practices
• Experience leading IT projects and teams, with good communication

Responsibilities

• Execute IT strategy and implementation across multiple properties in alignment with objectives
• Enhance system performance, security, and reliability through proactive maintenance
• Resolve technical issues related to user devices, software, and network connectivity
• Ensure compliance with IT standards and HTN certification requirements
• Lead and deliver major IT projects including workstation/server refreshes and Wi-Fi/POS deployments
• Support hotel operations to maintain uptime and service quality
• Coach and mentor IT staff, conducting performance reviews and development

Skills

Leadership

Project management

Networking

Cybersecurity

Cloud solutions

Troubleshooting

Communication skills

Education

Diploma in CS/IT

CompTIA certification

Cisco certification

Microsoft certifications

Job description

Job Description:

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will design, implement, and maintain robust IT systems to enhance guest experiences and streamline operations. As a Cluster IT Manager, and services across multiple sites – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Execute IT strategy and implementation: Support the design and execution of IT initiatives across multiple properties, ensuring alignment with area, cluster, and corporate objectives in collaboration with the Area Director of Technology Services
• Enhance system performance and security: Monitor, diagnose, and adjust performance on LAN and network servers while managing upgrades, directory structures, and preventive maintenance to optimize security, compliance, and system reliability
• Resolve technical challenges: Identify and implement solutions to user concerns related to personal computing, software applications, and network connectivity, providing training and support to ensure a seamless technology experience.
• Ensure compliance with IT standards: Oversee the implementation, maintenance, and upgrades of IT infrastructure, ensuring compliance with Hilton Technology Network (HTN) standards and certification requirements, including managing shared technology resources and backup procedures
• Lead technology projects: Assist with the execution of major system implementations, including workstation and server refreshes, Wi-Fi, PBX, and point-of-sale installations, ensuring projects are completed on time, within budget, and with minimal operational disruption
• Support hotel operations: Work closely with property management to ensure smooth IT operations, maintain critical site systems, and troubleshoot issues efficiently to minimize downtime.
• Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Diploma Computer Science, Information Technology, or a related field.
• Relevant certifications (e.g., CompTIA, Cisco, Microsoft).
• Strong knowledge of hospitality systems and IT best practices.
• Leadership and project management skills.
• Experience with network administration, cybersecurity, and cloud solutions.
• Excellent troubleshooting and communication abilities.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.