Cluster Head-TASC and Government Business

Ujjivan Small Finance Bank; Surat; Vor Ort; INR 4.000.000 - 6.000.000; Vollzeit

Zusammenfassung

Ujjivan Small Finance Bank Ltd. is seeking a Cluster Head – TASC & Government Business to own the entire TASC & Government Business book across regions. You will drive cross-sell of POS, QR, CMS, and payment solutions, while managing budgets and delivering fee targets.

A strong leadership track record and regional coordination are essential. The role requires strategic planning, collaboration with alliances, and a focus on portfolio quality and customer onboarding excellence.

Qualifikationen

• Graduate, with a Masters in Marketing preferable.
• MBA/ PGDM or equivalent qualification preferred.

Aufgaben

• Lead TASC & Government Business across assigned regions.
• Drive cross-sell of POS, QR, CMS and payment solutions.
• Own budget and fee targets; ensure strong portfolio quality.
• Build and lead a hi-performance regional team; mentor staff.
• Collaborate with digital alliance partners to grow business.

Kenntnisse

Sales leadership

People management

Negotiation

Strategic thinking

Relationship building

Ausbildung

MBA in Marketing

PGDM

Tools

POS systems

CMS

QR payments

Payment gateway

Jobbeschreibung

POSITION DESCRIPTION

JOB TITLE : Cluster Head – TASC & Government Business

GRADE : AVP-I

DEPARTMENT : Branch Banking, TASC & TPP

LOCATION : Across India (Regional Office / Area Office / Branches)

SUB-DEPARTMENT : TASC

TYPE OF POSITION : Full-time

REPORTS TO : Regional Head - TASC & Government Business

ROLE PURPOSE & OBJECTIVE

• As a product specialist, Cluster Head – TASC & Government Business will be responsible and own the entire TASC & Government Business book & TASC & GB NTB acquisition for the Branch Banking of the assigned regions / territory / clusters / branches.
• Will be driving TASC & Government Business along with cross sell of products such as POS, QR, Payment Gateway, CMS, payment and collection solutions, fee collection & other fintech solutions as per alliances and partnerships within branch banking for ring-fencing the customers and ensuring cash-flows of the customers are channelized into Ujjivan Small Finance Bank.

SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

• Owns the total TASC & Government Business incremental budget of the assigned regions / territory / clusters / branches.
• Responsible for achieving fee targets of cross-sell products like CMS, POS.
• Interact & collaborate with digital alliances partners of the bank
• Cross sell POS, QR, Payment Gateway, CMS, Net Banking, fee collection solutions etc. which helps in value build up.
• Ensure product mix for sale of high value variants & quality of acquisition.
• Hiring of direct reportees as per assigned manpower budget.

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

• Business/ Financials
• Create and develop strategy / plan for TASC & Government Business sales and value build up and ensure its implementation.
• Implement strategy as devised & guided by Corporate office / Regional or circle office.
• Devise and execute marketing strategies, sales promotions and contests in liaise with the corporate / regional or circle product team.
• Ensure the successful achievement of the company’s goals on TASC & Government Business across all its’ assigned territory.
• Ensure sales volume is at its maximum and maintaining acquisition quality.
• Oversee the TASC & Government Business sales performance at regions, clusters, branches.
• Schedule occasional review meeting with Regional Head – TASC & Government Business, CBHs, Cluster Heads, BMs, RMs and other stake holders.
• Reviewing and maintaining good portfolio quality.
• Establish personal networks across all circles.
• Customer (Both Internal & External)
• Ensure seamless on-boarding experience for customers.
• Ensuring best in class TAT and processing standards.
• Ensuring that any service complaints are resolved in a timely manner.
• Dipstick surveys with customers to understand the product needs & suggest changes.
• Competitor watch and give relevant suggestion sand feedback to constantly improvise products in-tune with the market.
• Joint calls / sales support & training to branches & cluster head – branch banking.
• Internal Process
• Build a strong team across region as per assigned budget.
• Working towards eliminating bottlenecks in the process and rejuvenating the customer journey with Ujjivan Small Finance Bank.
• Timely training to staff so as to ensure product knowledge, change in processes are communicated in a timely manner downwards
• Innovation & Learning
• Supporting branch level outbound resources including Branch Managers to perform their role of TASC acquisition adequately.
• Recommend teams for courses, skill gap-based training programs.
• Ensure adherence to training man-days/ mandatory training programs etc.
• Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

• Graduate, with a Masters in Marketing Preferable.
• MBA/ PGDM or equivalent Qualification preferred.

Experience(Years and Core Experience Type)

• Preferred core experience of 10 + years of experience in TASC / Government Banking / Retail branch banking/ Current Account acquisition/ Transactional Banking / Liability sales.

Certifications

• None

Functional Skills

• Wide exposure in Sales & distribution
• Experience spanning major functional aspects of the business – Sales / Marketing, Business operations & Technology with P&L responsibility.
• Strategic thinking, innovation, strong negotiation and leadership characteristics
• Strong People Management skills
• Strong analytics and technology orientation
• Relevant demonstrated leadership experience in managing a hi-performance team with a sound understanding of key business drivers

Behavioral Skills

• Relationship Skills
• Sales Skills
• Execution Skills
• Influencing Skills
• Team management
• Negotiation skills
• Customer Service Orientation
• Communication skills (both oral & written)

Competencies

• Prior experience in driving large teams / branches both direct & indirect
• Proven sales record

KEY INTERACTIONS

INTERNAL

• Branch Banking, TASC & TPP
• Product
• Alternate Channels
• HR
• Vigilance
• IT
• Risk & Compliance
• Digital Banking

EXTERNAL

• Corporates, LLP, HUF, Partnerships and Individual Customers.
• Institutional customers like Trust, Association, Societies, Clubs, Sec 8/25 cos., NGOs, NPOs, etc.
• Local govt bodies
• Digital alliance partners

PREPARED BY: Priyanka Pal

DATE: 14-02-2024

REVIEWED BY: Jyothi Mohan

DATE: 15-02-2024

LAST UPDATED BY: TM Team

DATE: 17-02-2024