Cluster Head-TASC and Government Business

Ujjivan Small Finance Bank; Nagpur District; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Ujjivan Small Finance Bank Ltd. seeks a Cluster Head for TASC & Government Business to own and grow the banking book across regions.

You will drive cross-sell of fintech solutions and ensure regional targets are met while coordinating with multiple stakeholders. The role requires strong leadership, strategic thinking, and deep knowledge of TASC/Government Banking, with a proven track record in high-performance teams and budgetary discipline.

Qualifications

• Graduate, with a Masters in Marketing preferable.
• MBA/PGDM or equivalent qualification preferred.
• 10+ years of experience in TASC/Government Banking or related areas.

Responsibilities

• Develop and own strategy for TASC & Government Business across assigned regions.
• Drive cross-sell of POS, QR, CMS, and other fintech solutions.
• Manage budgets and achieve fee targets in the region.
• Lead and develop regional teams, ensuring high performance.
• Collaborate with corporate and regional offices to execute plans.

Skills

Sales & distribution

Leadership

Strategic thinking

Negotiation

People management

Analytics & tech orientation

Education

Master's in Marketing

MBA/PGDM or equivalent

Job description

POSITION DESCRIPTION

JOB TITLE : Cluster Head – TASC & Government Business

GRADE : AVP-I

DEPARTMENT : Branch Banking, TASC & TPP

LOCATION : Across India (Regional Office / Area Office / Branches)

SUB-DEPARTMENT : TASC

TYPE OF POSITION : Full-time

REPORTS TO : Regional Head - TASC & Government Business

ROLE PURPOSE & OBJECTIVE

• As a product specialist, Cluster Head – TASC & Government Business will be responsible and own the entire TASC & Government Business book & TASC & GB NTB acquisition for the Branch Banking of the assigned regions / territory / clusters / branches.
• Will be driving TASC & Government Business along with cross sell of products such as POS, QR, Payment Gateway, CMS, payment and collection solutions, fee collection & other fintech solutions as per alliances and partnerships within branch banking for ring-fencing the customers and ensuring cash-flows of the customers are channelized into Ujjivan Small Finance Bank.

SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

• Owns the total TASC & Government Business incremental budget of the assigned regions / territory / clusters / branches.
• Responsible for achieving fee targets of cross-sell products like CMS, POS.
• Interact & collaborate with digital alliances partners of the bank
• Cross sell POS, QR, Payment Gateway, CMS, Net Banking, fee collection solutions etc. which helps in value build up.
• Ensure product mix for sale of high value variants & quality of acquisition.
• Hiring of direct reportees as per assigned manpower budget.

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

• Business/ Financials
• Create and develop strategy / plan for TASC & Government Business sales and value build up and ensure its implementation.
• Implement strategy as devised & guided by Corporate office / Regional or circle office.
• Devise and execute marketing strategies, sales promotions and contests in liaise with the corporate / regional or circle product team.
• Ensure the successful achievement of the company’s goals on TASC & Government Business across all its’ assigned territory.
• Ensure sales volume is at its maximum and maintaining acquisition quality.
• Oversee the TASC & Government Business sales performance at regions, clusters, branches.
• Schedule occasional review meeting with Regional Head – TASC & Government Business, CBHs, Cluster Heads, BMs, RMs and other stake holders.
• Reviewing and maintaining good portfolio quality.
• Establish personal networks across all circles.
• Customer (Both Internal & External)
• Ensure seamless on-boarding experience for customers.
• Ensuring best in class TAT and processing standards.
• Ensuring that any service complaints are resolved in a timely manner.
• Dipstick surveys with customers to understand the product needs & suggest changes.
• Competitor watch and give relevant suggestion sand feedback to constantly improvise products in-tune with the market.
• Joint calls / sales support & training to branches & cluster head – branch banking.
• Internal Process
• Build a strong team across region as per assigned budget.
• Working towards eliminating bottlenecks in the process and rejuvenating the customer journey with Ujjivan Small Finance Bank.
• Timely training to staff so as to ensure product knowledge, change in processes are communicated in a timely manner downwards
• Innovation & Learning
• Supporting branch level outbound resources including Branch Managers to perform their role of TASC acquisition adequately.
• Recommend teams for courses, skill gap-based training programs.
• Ensure adherence to training man-days/ mandatory training programs etc.
• Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

• Graduate, with a Masters in Marketing Preferable.
• MBA/ PGDM or equivalent Qualification preferred.

Experience(Years and Core Experience Type)

• Preferred core experience of 10 + years of experience in TASC / Government Banking / Retail branch banking/ Current Account acquisition/ Transactional Banking / Liability sales.

Certifications

• None

Functional Skills

• Wide exposure in Sales & distribution
• Experience spanning major functional aspects of the business – Sales / Marketing, Business operations & Technology with P&L responsibility.
• Strategic thinking, innovation, strong negotiation and leadership characteristics
• Strong People Management skills
• Strong analytics and technology orientation
• Relevant demonstrated leadership experience in managing a hi-performance team with a sound understanding of key business drivers

Behavioral Skills

• Relationship Skills
• Sales Skills
• Execution Skills
• Influencing Skills
• Team management
• Negotiation skills
• Customer Service Orientation
• Communication skills (both oral & written)

Competencies

• Prior experience in driving large teams / branches both direct & indirect
• Proven sales record

KEY INTERACTIONS

INTERNAL

• Branch Banking, TASC & TPP
• Product
• Alternate Channels
• HR
• Vigilance
• IT
• Risk & Compliance
• Digital Banking

EXTERNAL

• Corporates, LLP, HUF, Partnerships and Individual Customers.
• Institutional customers like Trust, Association, Societies, Clubs, Sec 8/25 cos., NGOs, NPOs, etc.
• Local govt bodies
• Digital alliance partners

PREPARED BY: Priyanka Pal

DATE: 14-02-2024

REVIEWED BY: Jyothi Mohan

DATE: 15-02-2024

LAST UPDATED BY: TM Team

DATE: 17-02-2024