Cluster Head Middle Mile, Rest of North

Meesho; Lucknow; On-site; INR 15,00,000 - 20,00,000; Full time

Job summary

A leading e-commerce company is seeking a Cluster Head MM for Lucknow. The ideal candidate will own partner onboarding and training, manage operational metrics, and ensure compliance with processes. Requires a degree and 3-5 years in e-commerce logistics. Experience in North India and Middle Mile operations is preferred.

Qualifications

• 3-5 years of work experience in the e-commerce logistics domain.
• Experience in partner onboarding in Middle Mile operations.
• Familiarity with Lucknow or similar regions in this capacity is advantageous.

Responsibilities

• Own the onboarding and training of new partners for Middle Mile operations.
• Identify and onboard new partners onto the network.
• Track and own the performance of different partners in your cluster.
• Visit facilities to conduct audits and solve operational gaps.
• Ensure compliance with operational processes.

Skills

Partner onboarding

Operational management

Compliance enforcement

Performance tracking

Education

Graduate or Post Graduate degree in any discipline

Job description

About the Team

Being part of Meesho's Fulfillment and Experience (F&E) team as Cluster Head MM will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-Commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics and the holy grail, first principles Problem-solving.

At Meesho, we’re trying to do what's never been done before - taking e-commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers' price and delivery expectations. That means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain to change how folks think about e-Commerce – not just in India, but globally.

We are firm believers in fun at work. With monthly F&E happy hour sessions, informal team outings, and internal virtual water cooler chat sessions, there’s never a dull moment with us :).

About the Role

As Cluster Head MM -Lucknow, you’ll own the onboarding and training of partners and managing operations for the entire Ludhiana cluster. You’ll also drive key operational metrics by regularly visiting their facilities in different cities in your area. You’ll take complete ownership of processes allotted to you and work with various stakeholders to achieve team goals. You’ll continuously work towards identifying gaps and providing recommendations for improving our processes.

What you will do

• Own the onboarding and training of new partners for Middle Mile operations
• Identify and onboard new partners onto the network on an ongoing basis
• Track and own the performance of different partners in your cluster
• Visit facilities to conduct audits and solve operational gaps
• Ensure compliance with operational processes
• Own and drive key operational metrics end to end and achieve performance targets

What you will need

• Graduate or Post Graduate degree in any discipline
• 3-5 years of work experience in the e-commerce logistics domain, preferably in Middle Mile operations
• Experience in partner onboarding and training in the Middle Mile and sorting operations
• Experience of having worked in Lucknow or other areas of North in similar capacity would be a plus and so will the Experience in control tower and field operations