Cluster Head - Mangaluru

Sundaram Home Finance; Mangaluru; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

Sundaram Home Finance Limited is seeking a Branch Head to drive growth and profitability across the PAN India branch network. The role emphasizes sales leadership, client onboarding, and compliance, with a focus on building strong relationships with builders, ARs, and DSAs to expand business while maintaining service quality.

You will oversee MIS, branch operations, and team development, ensuring targets are met and processes are followed to deliver strong customer experiences and sustained

Qualifications

• Graduation in any discipline
• 8+ years of experience in selling home loan/non-home loan/construction finance products
• 3+ years in managing a team

Responsibilities

• Develop events and activities for branding and customer awareness
• Build relationships with builders, AR, and DSA for more business
• Achieve monthly branch and individual targets through daily meetings
• Review sales funnel and prospect management to improve conversions
• Ensure quality leads and smooth onboarding for customers
• Coordinate with credit/technical/legal and recovery teams as needed
• Monitor NPA, recovery, and monthly collections performance
• Maintain branch facilities and ensure audit/compliance readiness
• Provide training and guidance to team members on policies and products

Skills

Home loan knowledge

Team management

Networking

Communication

Education

Graduation in any discipline

Job description

Group Company: Sundaram Home Finance Limited

Office Location:PAN India

Position description: Overall administrative and operational responsibility for the branch/es performance focusing on the business growth with profitability and service quality along with people development in the associated branch/s.

Primary Responsibilities:

• Developing/conducting events and activities for improved branding and customer awareness
• Connecting and developing better relationship for more business from:
  • Builders
  • AR
  • DSA

Sales and MIS management

• Adhering to the annual operating plans and target as decided and agreed
• Ensuring monthly targets for branch/es and individual members are achieved consistently through
  • Conducting daily meetings to understand sales leads, daily plans including customer/documentation related challenges etc
  • Conducting periodical review meetings with team members to understand sales funnel, prospect management etc
• Prepare, review and present information/report pertaining to
  • Sales generations for cross selling of other Sundaram products
  • Inflow and outflow of reports such as account closure, account openings, FD renewal and closures etc
  • Monthly activity tracker for sales team
  • Monitor and review of DSR
• Monitoring and checking for the quality of leads and ensuring customer quality is good
• Supporting the team to close deals wherever required by visiting clients and or providing necessary inputs on how appropriate products can be used for clients based on the requirements and feasibility
• Ensuring audit compliance requirements are not compromised by maintaining zero tolerance for non-compliance
• Supporting the audit team and providing clarifications for the queries if any, ensuring audit requirements are managed effectively.
• Ensuring documentation completeness and accuracy is verified for all customers prior submitting the same for appraisals
• Connecting with customers and ensuring the customer onboarding has been smooth and build/maintain better relationship

Branch/s operations

• Overseeing the requirements for the facilities at the branch/es
• Coordinate with credit/technical/legal and recovery team for providing clarifications and support whenever required
• Review of NPA, recovery, auctions identified accounts and ensuring collection of 100% on a monthly basis
• Developing and ensuring effective portfolio for the branch is managed
• Developing/managing plans for prepayment control for the cases in the branch/s
• Assessing the manpower requirements for the branch/es and plan for staff augmentation
• Planning, monitoring, reviewing and ensuring the team members are achieving their monthly targets without compromising on the quality of the files/proposals.
• Conducting periodic meetings with the zonal heads to review/track reports, performance, status etc
• Monitoring, developing and or supporting capability of team members/ performance and provide timely feedback
• Providing necessary training including the policy, process and product to team members and supporting them in acquiring appropriate knowledge to deliver the required performance

Others

• Any other tasks which will be required to be performed from time to time as per the instructions
• Administratively managing employee requirements including managing employee absence, and leave for the members

Reporting Team

• Reporting Designation:Zonal Head
• Reporting By:Branch Manager / Branch Sales Manager
• Category: Graduation in any discipline
• Field specialization: Graduation in any discipline
• Degree: Graduation in any discipline
• Years of experience:
• 8+ years of experience in selling of home loan/non home loan/construction finance products/related companies preferably
• 3+ years in managing a team

Key Performance Indicators:

• Business development through market intelligence, new channels, AR, builders, marketing activities and events
• Revenue target management for branch/es and team members
• Annual operating plans and target management
• Overall customer experience
• MIS management – preparing, reviewing and presenting reports periodically
• Policy and process awareness, training and knowledge sharing with team
• Regulatory/audit compliance management
• Team development through feedback coaching and training

Required Skills:

• Sound understanding of home loan products in the industry
• Market understanding including products/policies of competitors
• Excellent communication skills with a reasonable proficiency in the local language
• Proven ability to develop and manage networking/relationship with
• Good at team management including managing the performance through coaching and feedback.
• Demonstration of high degree of perseverance and resilience