Cluster Head- Last Mile

Meesho; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Meesho is seeking a Cluster Head LM for Last Mile operations to own partner onboarding and training across multiple cities. You will drive key operational metrics by visiting partner facilities, ensuring process compliance and end-to-end performance.

This role requires 3–5 years in e-commerce logistics, experience in onboarding/training, and exposure to control tower and field operations. You will collaborate with diverse stakeholders to continuously improve our logistics network in India.

Qualifications

• Graduate or Post Graduate degree in any discipline.
• 3-5 years of work experience in the e-commerce logistics domain.
• Experience in partner onboarding and training in the Last Mile and sorting operations.
• Experience in control tower and field operations will be a plus.

Responsibilities

• Own the onboarding and training of new partners for Last Mile operations in your cluster.
• Identify and onboard new partners onto the network on an ongoing basis
• Track and own the performance of different partners in your cluster
• Visit facilities to conduct audits and solve operational gaps
• Ensure compliance with operational processes
• Own and drive critical operational metrics end to end and achieve performance targets
• Continuously work towards identifying gaps and provide recommendations for improving our processes

Skills

Onboarding partners

Training

Last Mile operations

Audit facilities

Stakeholder management

Education

Graduate or Post Graduate degree

Tools

Control tower

Field operations

Job description

About the Team

Being part of Meesho's Fulfilment and Experience (F&E) team as Cluster Head LM,

will zip you to the cockpit of our ever-burgeoning rocketship, where you get to

directly shape the experience of the country's next billion e-commerce users.

We are an eclectic mix of 100+ professionals with diverse skill sets ranging from

running operations/support, supply chain know-how, analytics and the holy grail,

first principles problem-solving. At Meesho, we’re trying to do what's never been

done before - taking e-commerce to the masses. This leaves us with no choice but to

completely reimagine logistics from the ground up, to cater to our customers' price

and delivery expectations. That means a host of "zero-to-one" projects (takers,

anyone?) to build a supply chain to change how folks think about e-commerce

in India and globally. We are firm believers in fun at work. With monthly F&E happy

hour sessions, informal team outings, and internal virtual water cooler chat sessions,

there’s never a dull moment with us

About the Role

As Cluster Head LM, you’ll own the onboarding and training of partners. You’ll also

drive key operational metrics by regularly visiting their facilities in different cities in

your area. You’ll take complete ownership of processes allotted to you and work

with various stakeholders to achieve team goals. You’ll continuously work towards

identifying gaps and providing recommendations for improving our processes.

What you will do

• Own the onboarding and training of new partners for Last Mile operations in your cluster.
• Identify and onboard new partners onto the network on an ongoing basis
• Track and own the performance of different partners in your cluster
• Visit facilities to conduct audits and solve operational gaps
• Ensure compliance with operational processes
• Own and drive critical operational metrics end to end and achieve performance
• targets
• Continuously work towards identifying gaps and provide recommendations for
• improving our processes

What you will need

• Graduate or Post Graduate degree in any discipline
• 3-5 years of work experience in the e-commerce logistics domain
• Experience in partner onboarding and training in the Last Mile and sorting operations
• Experience in control tower and field operations will be a plus

About us

Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.

Curious about life at Meesho? Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in India.

Our Mission

Democratising internet commerce for everyone — Meesho (Meri Shop) started with a single idea in mind: to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online.

We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho’s large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners.

Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi-urban, and rural India. Our unique business model and continuous innovation have established us as a part of India’s e-commerce ecosystem.

Culture and Total Rewards

Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent.

Total rewards at Meesho comprise a comprehensive set of elements — monetary, non-monetary, tangible, and intangible. Our 9 guiding principles, or "Mantras," are the backbone of how we operate, influencing everything from recognition and evaluation to growth discussions. Daily rituals and processes like “Problem First Mindset,” “Listen or Die,” our Internal Mobility Program, Talent Reviews, and Continuous Performance Management embody these principles.

• We offer competitive compensation — both cash and equity-based — tailored to job roles, individual experience, and skill, along with employee-centric benefits and a supportive work environment.
• Our holistic wellness program, MeeCare, includes benefits across physical, mental, financial, and social wellness.
• This includes extensive medical insurance for employees and their families, wellness initiatives like telehealth, wellness events, and fitness-related perks.
• To support work-life balance, we offer generous leave policies, parental support, retirement benefits, and learning and development assistance.
• Through personalized recognition, gratitude for stretched work, and engaging activities, we promote employee delight at the workplace.
• Additional benefits such as salary advance support, relocation assistance, and flexible benefit plans further enrich the Meesho experience.

At Meesho, we are committed to creating an inclusive and accessible workplace where every individual can thrive. In compliance with the Rights of Persons with Disabilities Act, 2016, we uphold the following principles:

• Equal Opportunity: We ensure that employment opportunities are never denied on the grounds of disability if the candidate is otherwise competent to perform the job.
• Accessible Workplace: Our facilities are designed to be fully accessible, with amenities and assistive devices provided to support differently abled individuals in their work.
• Inclusive Hiring Process: We adopt a transparent and non-discriminatory selection process, including providing application forms in alternate formats and offering reasonable accommodations during interviews upon request.
• Career Growth: We provide adequate training post-recruitment and pre-promotion, with training materials available in accessible formats to enable equal career progression.
• Support & Confidentiality: A dedicated liaison officer/committee addresses concerns and grievances, while maintaining strict confidentiality of disability-related information.
• Awareness & Inclusion: We conduct awareness programs to promote a culture of inclusivity across the organization.

Meesho welcomes applicants and employees of all abilities and is dedicated to fostering an environment where differently abled persons can achieve their full potential.

Know more about Meesho here : https://www.meesho.io/