Cloud Support Engineer

HypTechie; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

HypTechie in Bengaluru (India) is seeking an ETL Developer for its IT Services & Consulting division. This full-time role focuses on data warehousing, cloud data integration, and supporting customers with robust data pipelines.

The candidate will work with Hadoop ecosystem components, ETL tools, and NoSQL stores, applying troubleshooting and scripting skills to deliver reliable data solutions and drive process improvements.

Qualifications

• Bachelor’s degree or equivalent experience in a technical position.
• 2+ years of relevant experience in a technical position (Support or System Administration).
• Experience in Hadoop, Spark, Hive and Presto or ETL skills; Hadoop/ML/Large Dataset handling with DB/DW experience; DynamoDB or NoSQL technologies like MongoDB or Cassandra.
• Basic knowledge of system administration, troubleshooting Linux/Windows; networking basics incl IPsec, Load Balancing, DNS, DHCP, SSH, and basic network tools.

Responsibilities

• Solve customer issues through multiple contact channels (phone, email, chat).
• Apply advanced troubleshooting to provide tailored solutions and root-cause analysis.
• Mentor new hires, develop training, and collaborate with development teams on complex issues.
• Write tutorials and technical articles for the developer community.
• Drive improvements in support processes and customer experience.

Education

Bachelor’s degree or equivalent experience in a technical position

Tools

Hadoop

Spark

Hive

Presto

ETL

DynamoDB

MongoDB

Cassandra

Linux

Networking basics

SSH

Wireshark

DNS/DHCP

Traceroute

Job description

Role: ETL Developer; Salary: Not Disclosed by Recruiter; Industry: IT Services & Consulting; Department: Engineering – Software & QA; Role Category: DBA / Data warehousing; Employment Type: Full Time, Permanent

Key Job Responsibilities

First and foremost this is a customer support role in the Cloud.

On a typical day, a Support Engineer will be primarily responsible for solving customers’ cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.

A Day in the Life

• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
• Interact with leading engineers around the world.
• Partner with AWS teams to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers' technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.

Basic Qualifications

• Bachelor’s degree OR equivalent experience in a technical position; 2+ years of relevant experience in a technical position (Support or System Administration).
• Experience in Apache Hadoop, Apache Spark, Apache Hive, and Presto or ETL skills; Hadoop/ML/Large Dataset handling with DB/DW experience; experience in DynamoDB or NoSQL technologies like MongoDB or Cassandra.
• Basic knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows); basic knowledge in Networking; IPsec, Load Balancing, Iperf, DNS, DHCP, Routing Protocols, SSH, Dig/nslookup, Curl, MTR, traceroute, TCP dump/wireshark, Network Monitoring etc.

Preferred Qualifications

• Good knowledge with Java and Python and shell scripting.
• Ability to communicate effectively in English (written and spoken) within technical and business settings.