Cloud Services Engineer

Accenture; Gurugram District; On-site; INR 1,500,000 - 2,300,000; Full time

Benefits offered by this job

None

Job summary

Accenture is seeking a Cloud Services Engineer in Gurugram to act as a key liaison between clients and Accenture operations. You will manage support escalations, communicate health of service delivery to stakeholders, and ensure cloud orchestration and automation meet target SLAs with minimal downtime.

You will also conduct performance meetings to discuss metrics and consumption trends, collaborating across teams to drive continuous improvements and client satisfaction while leveraging

Qualifications

• Minimum 5 years of experience in cloud services and Kubernetes.
• Strong understanding of container orchestration and management.
• Experience with CI/CD pipelines and automation tools.

Responsibilities

• Act as liaison between client and Accenture operations teams for support and escalations.
• Communicate service delivery health to stakeholders and explain performance issues or risks.
• Ensure cloud orchestration and automation capability operates based on target SLAs with minimal downtime.
• Hold performance meetings to share performance and consumption data and trends.
• Monitor and report on cloud service performance metrics to identify areas for improvement.

Skills

Kubernetes

Education

15 years full time education

Tools

cloud service management tools

Job description

Project Role : Cloud Services Engineer
Project Role Description : Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
Must have skills : Kubernetes
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Cloud Services Engineer, you will serve as a vital link between clients and Accenture’s operations teams, facilitating support and managing escalations. Your typical day will involve communicating the health of service delivery to all stakeholders, addressing performance issues, and mitigating risks. You will ensure that cloud orchestration and automation capabilities are functioning optimally, adhering to target service level agreements with minimal downtime. Additionally, you will conduct performance meetings to share insights on performance metrics and consumption trends, fostering a collaborative environment focused on continuous improvement and client satisfaction.

Roles & Responsibilities:

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate training sessions to enhance team skills and knowledge.
• Monitor and report on cloud service performance metrics to identify areas for improvement.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Kubernetes.
• Good To Have Skills: Experience with cloud service management tools.
• Strong understanding of container orchestration and management.
• Familiarity with CI/CD pipelines and automation tools.
• Experience in troubleshooting and resolving cloud infrastructure issues.

Additional Information:

• The candidate should have minimum 5 years of experience in Kubernetes.
• This position is based at our Gurugram office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.We rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.