Cloud Services Engineer

Accenture Infrastructure and Capital Projects, LLC; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture Infrastructure and Capital Projects, LLC is seeking a Cloud Services Engineer to act as the bridge between the client and Accenture operations teams, ensuring timely resolution of support issues and clear communication of service delivery health.

You will oversee cloud orchestration and automation to meet SLA targets with minimal downtime and lead performance reviews focusing on consumption trends.

Qualifications

• Must have at least 3 years of experience with New Relic.
• Experience in monitoring and managing cloud infrastructure performance using New Relic tools.
• Familiarity with cloud orchestration and automation concepts to support operational goals.
• Excellent communication skills to liaise between clients and internal teams.

Responsibilities

• Act as liaison between the client and Accenture operations teams for support and escalations.
• Communicate service delivery health to all stakeholders and explain any performance issues or risks.
• Ensure cloud orchestration and automation capability is operating based on target SLAs with minimal downtime.
• Hold performance meetings to share performance and consumption data and trends.

Skills

New Relic

Education

15 years full time education

Job description

Project Role : Cloud Services Engineer
Project Role Description : Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
Must have skills : New Relic
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Cloud Services Engineer, your day involves serving as the key connection between the client and internal operations teams, ensuring smooth communication and prompt resolution of support issues. You monitor the health of service delivery, keeping all stakeholders informed about performance status and potential risks. Your role includes overseeing cloud orchestration and automation processes to maintain service levels with minimal interruptions. Regularly, you organize and lead performance review meetings to discuss consumption patterns and trends, fostering transparency and continuous improvement in cloud service management.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance cloud service delivery and operational efficiency.
• Assist in documenting processes and best practices to support knowledge sharing within the team.
• Support junior team members by providing guidance and sharing expertise to foster their professional growth.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in New Relic.
• Experience in monitoring and managing cloud infrastructure performance using New Relic tools.
• Ability to analyze service delivery metrics and identify areas for improvement.
• Familiarity with cloud orchestration and automation concepts to support operational goals.
• Strong problem-solving skills to address and resolve technical challenges effectively.
• Excellent communication skills to liaise between clients and internal teams.

Additional Information:

• The candidate should have minimum 3 years of experience in New Relic.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.