Cloud Operations Analyst

Iron Mountain; Bengaluru; On-site; INR 12,00,000 - 18,00,000; Full time

Job summary

A global leader in storage services is seeking a Cloud Operations Engineer in Bengaluru, India. The successful candidate will operate cloud enablement processes, work remotely with various stakeholders, and ensure adherence to governance strategies. Required qualifications include 3+ years in a cloud role, hands-on experience with multiple cloud platforms, and strong communication and customer service skills.

Qualifications

• 3+ years in a technical cloud role.
• Experience as DevOps Engineer, Cloud Engineer or Cloud Operations Administrator.
• Capability to work collaboratively in a team-oriented environment.

Responsibilities

• Operate cloud enablement processes adhering to governance strategy.
• Liaise with customers through the enablement process.
• Collaborate with risk and compliance for cloud governance.
• Collaborate with the risk and compliance organization.
• Work with cloud operations team on operational processes.
• Rollout public cloud accounts across multiple providers.
• Provide customers access to FinOps tool.

Skills

Cloud technologies and services

DevOps experience

Terraform

GitLab

Python engineering

Exceptional customer service skills

Cloud FinOps awareness

Cloud FinOps

Education

BS/BA degree in Computer Science/IT/Information Security

Tools

AWS

Azure

GCP

Oracle OCI

Job description

At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

With our history of reinvention, discovering new ways to help our customers and our people is always on our agenda. We believe everyone has the potential to uncover new ways of thinking, new approaches to solving problems and to grow in this exceptional business.

Position Summary

Reporting to the Senior Director - EIT Governance & Portfolio Management, this position is for an IT operations change agent in the digital transformation journey for Iron Mountain.

Looking for a Cloud Operations Engineer who is strong in public cloud concepts, and who can perform cloud enablement in GCP, AWS, and Azure. Ideally, this Ops Engineer already has cloud governance experience and has performed various cloud administration tasks.

The Ops Engineer role is heavily technical whilst also requires the balance of strong communication skills as he/she will be working remotely alongside internal customers daily such as Architects, Project Managers, and business leaders.

The Cloud Ops Engineer must be able to triage cloud enablement requests, and perform enablement which takes into account Iron Mountain’s technology, security, and finance governance policies.

Principal Duties and Responsibilities

• Operate the current cloud enablement processes while adhering to our governance strategy for onboarding public cloud accounts. This includes the implementation of cloud operations guardrails.
• Liaise with technical and non-technical customers through the enablement process, and work collaboratively with the Cloud Operations Lead on complex or ambiguous requests.
• Effectively communicate when you need more details, both to the internal customers and teammates, or to compromise on the enablement, or respectfully deny the request.
• Collaboration with the risk and compliance organization to operate cloud governance policies that adhere to auditable security standards in the Cloud.
• Work daily with other cloud operations team members on both operational processes, but also tooling/automation that allows us to move faster without quality loss.
• Responsible for operating the rollout of public cloud accounts (and IAM account access) across multiple cloud providers, such as GCP, AWS, Azure, Oracle OCI.
• Provide internal customers access to our FinOps tool, whilst providing guidance on how to generate reports and dashboards.

Knowledge, Skills and Qualifications

Number of Years of Work Experience: 3+ years in a technical cloud role preferably as a DevOps Engineer, Cloud Engineer or Cloud Operations Administrator.

Required and Preferred Skills:

• Strong grasp of cloud technologies and services
• Ideally hands-on DevOps experience across multiple cloud providers: GCP, AWS, and Azure.
• Hands-on experience using Terraform and/or GitLab.
• Python engineering experience.
• Exceptional customer service skills, in addition to extensive experience working in a team-oriented, collaborative environment.
• Must be able to communicate effectively (influencing, requirements gathering, reaching mutually beneficial agreements between engineering teams and governance)
• Exceptional organizational skills with attention to detail, and capable of prioritizing team workloads.
• Conceptual understanding and interest in Cloud FinOps and enabling cost visibility within the enterprise.
• Willingness and desire to be part of a team that is service-focused based upon the incoming demand for cloud services and to host cloud applications.
• Awareness of business impacts of technical work, such as the risks with carrying out tasks which could centrally affect production environments.
• Comfortable working both independently on technical tasks when required, with seeking guidance from other team members when needed.
• Possesses cloud certifications and desire to continuously improve.

Education: BS/BA degree in Computer Science/ Information Technology/ Information Security or related field or equivalent experience.

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail].