Clifford Chance LLP Looking for Legal Tech Support Advisor at Delhi, Delhi

Clifford Chance is one of the world’s leading law firms, helping clients achieve their goals by combining the highest global standards with local expertise. The Firm has unrivalled scale and depth of legal resources across the three key markets of the Americas, Asia and Europe and focuses on the core areas of commercial activity: capital markets; corporate and M&A; finance and banking; real estate; tax; pensions and employment; litigation and dispute resolution. Clifford Chance’s aim is to be the leader of an elite group of law firms.

We are a purpose-driven business with core values at the heart of everything we do, actively demonstrating what it means to do the right thing both internally and externally. We want to create a space where everyone feels respected, included, valued and listened to, and our values are demonstrated through our behavior.

We offer you the opportunity to join a global law firm with one of the most pre-eminent legal practices in the world. We have an established presence in India for more than ten years, delivering value and supporting Clifford Chance offices across the globe in the areas of Information Technology, Finance, Business Research, Legal Support, Document Production, Project Management and Continuous Improvement.

Job Purpose Summary

Our clients are increasingly expecting us to invest in new innovative approaches to reduce their costs, improve outcomes and enhance their service experience. Our leadership in this area is something we refer to as 'Innovation and Best Delivery'. To better support our partners in designing innovative approaches to matter delivery, we are creating a cross-functional virtual team, distributed across our offices, including Continuous Improvement, Legal Project Management, Resource managers, Pricing experts and LegalTech Delivery Advisors.

Clifford Chance is seeking an ambitious, talented LegalTech Support Advisor who has an in-depth understanding of Legal Service offerings. This individual will have significant knowledge of advanced Legal software applications to help us reduce the cost of our legal service delivery by streamlining the work using our existing services and products (including technology solutions) and where appropriate identifying the need for new solutions.

How you will influence:
The LegalTech Support Advisor will be developing a deep understanding of our paralegals and clients' needs, promoting to our paralegals the benefits of our relevant legal technology toolkit, how to best use it and in which scenarios and where appropriate how to configure or sometimes capture requirements for further customization, to be delivered via our Legal Technology teams.

Working closely with our paralegals, you will capture feedback on existing products and share with our central product management teams; and identify process improvement opportunities so they can be considered as part of our innovation pipeline.

As LegalTech Support Advisor, you will be passionate about digital transformation, including through the use of Artificial Intelligence solutions, data-driven and comfortable in manipulating data to make better decisions.

Key responsibilities

What you will be doing:
Working with paralegals, develop a deep understanding in order to deliver against our clients' expectations.

Building strong relationships with paralegals to engender trust and be viewed as a 'trusted advisor', delivering at the pace of the client needs.

Focusing on promoting the relevant use of our existing Legal Technology toolkit to our paralegals. This will require explaining solution benefits, metrics-driven adoption of those tools and providing tailored specialist guidance on those solutions.

Where necessary, identifying the needs for further integration, configuration or further customization of existing solutions; and identify requirements for new solutions to provide to Product Management teams.

Maintaining our Legal Technology toolkit usage metrics to prioritize our efforts for adoption and identify challenges to be addressed in collaboration with the Product Management teams.

Capturing the success stories with our Legal Technology Toolkit and sharing with the global team of LegalTech Delivery Advisors and the Product Management teams.

Providing feedback and insights from local needs, challenges, usage, etc. to the Product Management teams.

When adding new solutions in our Legal Technology Toolkit, assisting with the introduction, deployment, communications while focusing on the overall legal service delivery process.

Identifying and supporting a number of power users in key Legal Technology solutions to help us scale our delivery capabilities.

Working closely with our Product Management teams when we are developing new solutions providing feedback and advice on effective delivery needs to ensure it best meets our paralegals' requirements and delivers better experiences to our clients.

Promoting the usage of our training materials available (and where necessary feedback on improvement opportunities).

Delivering tailored presentations and demos about our Legal Technology toolkit, including advanced specialist solutions (including artificial intelligence tools).

Skills & Experience

Skills:
Prior experience introducing Legal Technology solutions in professional services firms.

Excellent communicator. Able to influence and clearly articulate and explain Legal Technology solutions benefits in non-technical terms.

Strong relationship skills and an understanding of different ways of achieving outcomes, with business and IT teams, using both business and IT terminology.

Extensive stakeholder management skills and a cross-functional team player.

Able to manipulate data at speed.

Strong problem-solving and entrepreneurial skills to drive solutions to completion.

Good judgment and a skill in identification and prioritization of added value and strategic tasks.

Effective communication; verbal and written, delivered with enthusiasm and impact.

A confident, firm and positive approach.

Strong listening skills.

Written and Verbal Communications:
Highly developed written communication skills and capable of producing global and sensitive communications to a varied audience.

Excellent verbal and interpersonal communications skills – some form of customer-facing interaction or consulting experience is a plus.

Fluent in English.

Qualifications:
Educated to degree level.

Experience:
Previous experience of working for a professional service environment.

Some expertise in at least one Artificial Intelligence Legal Technology solution.