Client Technical Onboarding - Associate

Fairygodboss; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

JPMorganChase in Bengaluru is seeking a Technical Implementation Associate to coordinate end-to-end product implementation setups in client onboarding and services. You will partner with clients and internal teams to gather requirements, run testing, and support production migration, delivering accurate outcomes and strong client satisfaction.

The role requires hands-on testing, the ability to manage multiple concurrent requests, and willingness to work evening/night shifts.

Qualifications

• Excellent verbal and written communication.
• Strong analytical and detail-oriented work.
• Ability to manage multiple requests with good time management.
• Experience with mainframe testing and file transmission testing.
• Familiarity with ISO 20022, X12 and BAI2 formats.
• Knowledge of ISO 20022 or EDI and XML.
• Experience with system, regression and UAT testing.
• Bachelor's degree in engineering or equivalent.
• 5+ years in banking/FS/treasury product implementation (technical).
• Willingness to work evening and night shifts.

Responsibilities

• Own client experience outcomes by driving timely, accurate product implementation setups.
• Establish timelines, documentation, and clear expectations with clients and stakeholders.
• Communicate status updates, risks, and dependencies to clients and internal partners.
• Facilitate requirement discussions with clients to confirm scope, testing approach, and setup needs.
• Coordinate across internal teams and client technology teams to complete setup, testing, and production migration.
• Execute file validation and testing activities to support implementation and migration readiness.
• Apply creative problem solving and sound decision-making to resolve implementation challenges.
• Escalate and drive resolution of issues in a timely manner.
• Record observations and escalate when necessary to protect delivery outcomes.
• Identify gaps or exceptions and recommend practical solutions.
• Work independently with minimal supervision while managing high volumes of simultaneous requests.

Skills

Communication skills

Analytical skills

Time management

Mainframe testing

ISO 20022 testing

X12 testing

BAI2 testing

XML knowledge

System testing

Regression testing

UAT testing

5+ years banking implementation

Night shifts

Education

Bachelor's degree in engineering

Tools

UiPath

Job description

Bring your expertise to a client-facing implementation team where you will coordinate complex setups, grow your technical skills, and help deliver a great client experience in an inclusive environment.

As a Technical Implementation Associate in Client Onboarding and Services group, you coordinate end-to-end product implementation setups while managing multiple concurrent requests. You partner closely with clients and internal teams to gather requirements, run testing, and support production migration. You apply strong judgment, clear communication, and technical execution to deliver accurate outcomes and client satisfaction.

Job Responsibilities

• Own client experience outcomes by driving timely, accurate product implementation setups
• Establish timelines, documentation, and clear expectations with clients and stakeholders
• Communicate status updates, risks, and dependencies to clients and internal partners
• Facilitate requirement discussions with clients to confirm scope, testing approach, and setup needs
• Coordinate across internal teams and client technology teams to complete setup, testing, and production migration
• Execute file validation and testing activities to support implementation and migration readiness
• Apply creative problem solving and sound decision-making to resolve implementation challenges
• Escalate and drive resolution of issues in a timely manner
• Record observations and escape where necessary to protect delivery outcomes
• Identify gaps or exceptions and recommend practical solutions
• Work independently with minimal supervision while managing high volumes of simultaneous requests

Required qualifications, skills, and capabilities

• Strong verbal and written communication skills
• Strong logical and analytical skills with attention to detail
• Demonstrated ability to manage multiple work requests with effective time and work management
• Working knowledge of mainframe-based testing and file transmission testing
• Experience testing file formats such as ISO 20022, X12, and BAI2
• Working knowledge of ISO 20022 or electronic data interchange message formats and Extensible Markup Language
• Working knowledge of system testing, regression testing, and user acceptance testing
• Bachelor's degree in engineering or equivalent technical degree
• 5+ years of experience in banking, financial services, or treasury product implementation in a technical role
• Willingness to work evening and night shifts

Preferred qualifications, skills, and capabilities

• Knowledge of United States and Canada treasury products
• Knowledge of UiPath or other robotic process automation tools for workflow automation

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.